Digital Product Specialist - Automation

Acknowledgement of Country:

Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:

At Hostplus, we passionately provide our over 1.5 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will give your career meaning, whether you're in marketing, financial advice, Operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

About the role:

Joining us as our Business Lead /Digital Product Specialist – Marketing Automation you will be a key business & commercial interface between Fund members, business stakeholders and digital delivery teams. This role is focused on optimising member outcomes for retirement, primarily through focused delivery of a roadmap of strategic objectives.

Working collaboratively with Heads of Departments across our business, Project Managers, Designers, and Content Authors, you will play a key role in helping create and bring to life the vision of our unique digital member touchpoints, using your superior technical, Product & Account management skills & experience to manage budgets, expectations, information flow and project status reporting, all while keeping member’s needs first. 

A snapshot of your key duties are to:

• Oversee the development, delivery and maintenance the Fund’s marketing automation activities with a focus on positive customer experience design and ensuring initiatives achieve their planned member and business benefits
• Develop & maintain strong partnerships with internal & external partners to get alignment on roadmaps and delivery plans, and ensure they align to strategy and optimise member outcomes for retirement
• Management & Performance Reporting, including reviewing trends and providing commentary and insights, and benefits tracking
• Liaise with senior stakeholders, content authors, UX designers, & business analysts to deliver complex user journeys through automated & triggered communications workflows, leveraging personalisation tactics that deliver measurable benefits.
• Collect and analyse feedback from members and employers, stakeholders and other teams to shape requirements
• Engage the business through the development journey, tracking and reporting progress, risk and issues as well as budgetary status

About you:

Key to your success in this role will be to have had experience in digital teams & marketing automation delivery with a focus on improving the customer experience, you'll have a deep understanding of Digital Product development principles including Launch, Continuous Integration, Optimisation and hand over to BAU.

Some other key skills & knowledge for success are:

• Excellent stakeholder management skills and a proven ability to influence & manage expectations.
• The ability to prioritise effectively (balancing value and costs) while maintaining a manageable workload for teams, and ultimately maximising member value delivery.
• Proven ability to assist the team to use UX / human centred design principles to understand who our members are, what they need and design digital journeys that put members needs first and ensure every interaction adds value.
• Experience in creating / leading teams to create first-class, segmented nurture programs that position Hostplus as a market leader, including building communication assets and designing automated workflows to warm prospects up ready for conversion and onboarding.

Why work for us:

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open & flexible workplace. Some industry leading benefits we offer include:

• 15% superannuation.
• Access to subsidised financial advice.
• Salary packaging.
• Flexible working arrangements, work remotely & in the office
• Excellent EBA conditions eg: extended parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

What next:

If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women, and people with a cultural or linguistically diverse background.

We Care: We care about our work, our clients and colleagues.

Better Together: We’ve got each other’s backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward and transparent.

Be Proud: We are proud of who we are and the work we do every single day.