Account Manager - VIC

About us:

At Hostplus, we passionately provide our over one million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

About the role:

From our continued growth, we are looking to hire an Account Manager for Victoria. As an Account Manager you will be responsible for the conservation of the existing employer and member base of the fund, concentrating on a key account allocation within the region you are nominated to manage, whilst also contributing to the growth strategy of the fund.

A snapshot of your main responsibilities are:

• The retention and growth of an employer/member portfolio through various servicing and engagement activities
• Develop and maintain relationships with key stakeholders and business partners of Hostplus, including attendance at industry and partner events, conferences and awards programs, as required by the State Manager and Executive Manager. This will include a limited number of evening and weekend events across the year
• Develop and maintain strong and valued B2B relationships at all levels of seniority within allocated portfolio of clients
• Maintain accurate and timely client records within the Hostplus CRM system following visits (and key interactions) to key account employers and members in accordance with the AFSL
• Within the Engagement Strategy delivered to key accounts the Account Manager will commit to an annual program of member service initiatives to be delivered via a range of communication medium

About you:

At the core of this position is exceptional relationship building and communication skills to focus on the customer, you'll be someone who can demonstrate how you have grown and nurtured new and existing B2B relationships.

You'll have a sound knowledge of the financial services / superannuation industry and be RG146 accredited. In addition to this some other key skills we're looking for are:

• Ability to develop and implement successful account management and sales strategies, including the development and growth of strong B2B relationships
• Ability to develop a thorough understanding of Hostplus employers, their members, and the overall market in which Hostplus operates
• Ability to analyse and understand employer and member data and communicate these insights and trends to relevant parties both internally and externally  

Why work for us:

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open & flexible workplace. Some industry leading benefits we offer include:

• 15% superannuation.
• Access to a Financial Planner.
• Salary packaging.
• Excellent EBA conditions eg: extended parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

What next:

If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women, and people with a cultural or linguistically diverse background.

We Care: We care about our work, our clients and colleagues.

Better Together: We’ve got each other’s backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward and transparent.

Be Proud: We are proud of who we are and the work we do every single day.