Member Engagement Specialist

How will you make an impact?

Are you passionate about creating meaningful connections and driving positive change for members? As a Member Engagement Specialist at Hostplus, you’ll play a pivotal role in enhancing member engagement, loyalty, and advocacy by delivering targeted marketing programs that truly make a difference.

The Opportunity

Join a dynamic Marketing Member Engagement team dedicated to promoting Hostplus products and services, while supporting internal business units with expert marketing and communication solutions. Reporting to the Senior Manager, Member Engagement, you’ll help design and execute acquisition and retention campaigns that match Hostplus offerings to the unique needs of our diverse member segments.

What You’ll Do

• Support the delivery of strategic, acquisition and retention-focused marketing initiatives for member audiences.
• Collaborate with internal stakeholders to identify and implement improvements in member communications and journeys.
• Develop and execute marketing briefs and project plans, ensuring campaigns are fully integrated and aligned with Hostplus brand strategy.
• Review creative concepts, write and edit copy, and coordinate collateral development.
• Analyse campaign results, measure success against objectives, and recommend enhancements for future activity.
• Ensure all marketing activities meet compliance and stakeholder approval requirements.

About You

• Minimum two years’ experience in marketing or communications, ideally with campaign management across multiple channels.
• Strong organisational and planning skills, with a keen eye for detail.
• Strategic and analytical mindset, able to report on marketing outcomes and recommend improvements.
• Excellent writing and communication skills.
• Tertiary qualification in marketing, business, or a related discipline.
• Experience in superannuation or financial services is valued but not essential.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 18 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few!

About us

At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).