Senior Relationship Manager

About us:

At Hostplus, we passionately provide our over one million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

About the role:

The Senior Relationship Manager’s key focus is to engage with employer accounts that have a national footprint and/or state based Diamond and Platinum accounts as allocated by the State Manager. Must have ability to strategically plan long term engagement strategies and be capable of dealing with C suite level contacts within large corporate accounts.

Some of your key responsibilities will be:

• The retention and growth of an employer/member portfolio through various servicing and engagement activities. 
• Develop and maintain relationships with key stakeholders and business partners of Hostplus, including attendance at industry and partner events, conferences and awards programs, as required by the State Manager and Executive Manager. This will include a limited number of evening and weekend events across the year. 
• Develop a thorough understanding of Hostplus key account employers and their members and the overall market in which Hostplus operates.
• Identify and develop opportunities and maintain relationships with prospective employers as well as ensuring the smooth transition of any large new business. 
• Maintain accurate and timely client records within the Hostplus CRM system following visits (and key interactions) to key account employers and members in accordance with the AFSL. 
• Lead Account Managers to the delivery of agreed initiatives in line with National Account Management model.

About you:

We're looking for someone who takes pride in their work and has an astute ability to developing lasting trusted relationships with our clients, stakeholders and employees. You will be customer focused and have well developed influencing & negotiation skills.

Some other key attributes & skills we're looking for are:

• Ability to develop, lead and implement successful account management and sales strategies, including the development and growth of strong B2B relationships.
• Ability to develop a thorough understanding of Hostplus employers, their members and the overall market in which Hostplus operates. 
• Technical proficiency in all matters superannuation, with a heightened focus on legislative change and associated impacts.
• Knowledge of the industrial relations environment and superannuation issues (e.g. State/Federal Awards and EBA’s). 

Why work for us:

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open & flexible workplace. Some industry leading benefits we offer include:

• 15% superannuation.
• Access to a Financial Planner.
• Salary packaging.
• Excellent EBA conditions eg: extended parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

What next:

If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women, and people with a cultural or linguistically diverse background.

We Care: We care about our work, our clients and colleagues.

Better Together: We’ve got each other’s backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward and transparent.

Be Proud: We are proud of who we are and the work we do every single day.