Account Manager (Associate)

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

You will be key to our success, driving client satisfaction and business growth through strong relationships and exceptional service.

The opportunity

Are you currently working in the superannuation industry and looking to take the next step in your career? Hostplus is seeking a motivated individual to join our team as an Account Manager (Associate). This role is perfect for someone who has experience in the superannuation sector and is eager to transition into account management. You will play a pivotal role in retaining and strengthening relationships with our existing employer and member base. This will be achieved through the proactive management of key employer accounts and fostering strong connections with their key contacts. In this hybrid role, you will be responsible for delivering exceptional in-person and digitally driven services to a dedicated portfolio of Hostplus employers. Additionally, you will deliver workplace and digital education initiatives, while also providing content and campaign support, all aimed at enhancing member outcomes.

 Some Key Responsibilities:

• Retention and growth of an employer/member portfolio through various servicing and engagement activities
• Develop and maintain relationships with key stakeholders and business partners, including attendance at industry and partner events, conferences and awards programs (This will include a limited number of evening and weekend events across the year)
• Develop and maintain strong and valued B2B relationships at all levels of seniority within allocated portfolio of clients
• Delivery and execution of formalised client Engagement Strategies to all employer accounts
• Develop a thorough understanding of key account employers and their members and the overall market in which Hostplus operates
• Identify, develop and win new business, maintaining relationships with prospective employers as well as ensuring the smooth transition of any large new business wins

About you:

• Minimum of 3 years in a client-facing role, preferably within superannuation or financial services.
• Ability to develop and implement effective account management and sales strategies, fostering strong B2B relationships.
• Technical proficiency in all aspects of superannuation.
• Knowledge of the industrial relations environment and superannuation issues (e.g., State/Federal Awards and EBAs).
• Understanding of Hostplus Trust Deed, administration processes, and service standards.
• Ability to analyse and interpret employer and member data, effectively communicating insights and trends to relevant internal and external parties.
• RG146 Accreditation mandatory.
• Tertiary qualifications in a relevant discipline are desirable.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid “flex leave”, so that you can take time out when you need it
• 18 weeks paid parental leave
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few!

About us

At Hostplus, we passionately provide our over 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.