Insurance Operations Manager

Acknowledgement of Country:

Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:

At Hostplus, we passionately provide our over 1.5 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will give your career meaning, whether you're in marketing, financial advice, Operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

About the role:

The Operations Insurance Manager will provide operational co-ordination and support across the operations business units. Problem solving, analysing strengths/weaknesses and articulating opportunities across the operations of the fund are a critical part of this role and responsibility. Formalising reporting and following the change management methodology is a key element.

This position will manage and monitor change from the beginning to the end of the program and tracking the outcomes of the change will form part of the end-to-end management.

Participation in projects from Insurance, Service Delivery and Operations will also be a key part of this role.

These are some of the key responsibilities you will be expected to meet key performance indicators for:

• End to end oversight of change management across the insurance operations
• Adherence to the funds change management methodology and tracking of changes
• Coordinate, prioritise and change requests, changes and events as required from business, ensuring effective delivery and outcomes of business needs
• Work closely with vendors to ensure prioritised requirements, incidents and other requests are delivered on time and to requirement
• Develop and implement quarterly department planning ensuring all seasonal impacts are reviewed, maximized and managed efficiently
• Ensure that Hostplus is operating efficiently and effectively, in line with best practice principles for the fund and in the best interests of our members and employers

About you:

To hit the ground running in your new role, you will have a tertiary qualification in a relevant field or equivalent years of experience, and proven experience in insurance operations in the superannuation or insurance industry.

You have a clear understanding of contractual obligations, you follow internal policies and adhere to governing frameworks. You have a good working knowledge of business process and data flows, experience in analysing and implementing change, and effective communication skills to contribute change management between internal and external stakeholders.

Why work for us:

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open & flexible workplace. Some industry leading benefits we offer include:

• 15% superannuation.
• Access to subsidised financial advice.
• Salary packaging.
• Flexible working arrangements, work remotely & in the office.
• Excellent EBA conditions eg: extended parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

What next:

If you are interested in this opportunity, please follow the prompts to formally apply.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women, and people with a cultural or linguistically diverse background.

We Care: We care about our work, our clients and colleagues.

Better Together: We’ve got each other’s backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward and transparent.

Be Proud: We are proud of who we are and the work we do every single day.