Service Coordinator

• Join a global leader in the construction & mining industry
• Competitive Salary Package + Biannual Bonuses on offer
• Access to OEM training, benefits, and opportunities to build on existing skills

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

We are on the lookout for an experienced and motivated Service Coordinator to join our Service team based in the Somerton branch. This role will see you organising the day-to-day Field Service & Workshop activities within the branch, including planning work fronts efficiently and effectively to deliver Hitachi’s promise of Total Customer Satisfaction.

Reporting to the Branch Co-ordinator, you will be responsible for:

• Booking and scheduling all Workshop and Field Service works as well as managing invoicing and work in progress
• Maintaining a high level of customer communication
• Ensuring safety and efficiency of field service technicians
• Ensuring effective utilisation of equipment and resources in line with customer requirements and agreed budgets
• Preparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracy

As the ideal candidate, you will have:

• Previous experience in a Service Advisor, Scheduler/Planner or similar role
• A strong customer service background with exposure to earthmoving or similar industries preferred
• Ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
• Experience in coordinating the opening and closing of service information
• A strong ability to handle several tasks simultaneously with an ambition for achieving success

Hitachi Benefits - What’s in it for you?

• Rewarding Salary Package: Competitive base salary + super + earn company bi-annual bonuses!
• Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
• Career: Permanent Full Time Position in a leading OEM with long term job security
• Culture: Supportive management who value your input in finding new and improved ways to achieving success
• Health: Discounted Medibank health insurance policy + EAP to support our employees and their families
• Employee Referral Program: Succesfully refer a friend and earn cash!
• Paid Parental Leave Company Policy
• Professional Development: OEM training and opportunities for upskilling with real career progression opportunities

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.