Customer Support Representative

Key Dot Points

• Permanent Full-time Opportunity with OEM training
• Fully Maintained Company Vehicle
• Paid Parental Leave | Mobile Phone + Laptop 

Hitachi Benefits

• The Role: Competitive salary + commission structure + super
• Supplied: Company laptop + work mobile + full PPE / corporate uniform
• Health: Discounted Medibank health insurance policy
• Wellness program: access to Employee Assistance Program
• Stability: Permanent Full Time Position in a leading OEM with long term job security
• Employee Benefits: Exclusive staff discounts on a range of goods and services through the Orange Benefits program      
• Training and Development: Continuous training and upskilling with real career development opportunities, start your rewarding career now!
• Company culture: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

The Opportunity

An exciting opportunity has become available for a focused and motivated individual in the position of Customer Support Representative. Based out of our Canberra Branch this role will have you working with a customer base to improve customer service by providing solutions to our customer’s challenges.

The position focuses on ACT, Riverina & Southern NSW region. This role will involve traveling/over nights stays were required.

Reporting to the Canberra Parts & Service Supervisor, your responsibilities will include:

• Manage an existing network of customers and source new customers to grow our business
• Identify opportunities for new business with a view to increasing parts & service sales
• Promoting parts and service sales solutions to achieve company budgeted sales targets
• Working to a customer call cycle and actively building parts & service quotes tailored to customers’ needs and conducting B2B sales negotiations
• Documenting all customer interactions in the company CRM system
• Reporting of activity, prospects, sales opportunities and competitor activity 

To be successful you will need:

• Strong technical understanding of earth moving and construction equipment
• Demonstrated success in a similar sales role
• Be self-motivated and be able to build long term relationships
• Excellent administration, communication and interpersonal skills
• The ability to travel as required within your region

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company.

How to Apply!

Click "Apply Now" and ensure you fill out our application form and attach your updated CV.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.