Customer Service Representative

• Location: Revesby
• Roster: Sunday to Thursday (Day Shift)
• Work Type: Permanent Full-Time
• Work Flexibility: Hybrid roster available after completion of training

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

Are you eager to kick-start your career in customer service in a supportive, professional environment? We are on the lookout for a driven and customer-focused individual to join our National Contact Centre team in Revesby as a Customer Service Representative.

If you’re motivated, reliable and enjoy helping others, we’ll teach you the rest. Full training will be provided to ensure your success in the position.

Key Responsibilities Include:

• Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience
• Assisting with online enquiries via our web portal
• Collaborate effectively with your team to meet daily goals and resolve customer queries
• Accurately record customer information and interactions in company databases

About You:

• Availability to work a Sunday – Thursday roster
• Excellent written and verbal communication skills
• Strong computer literacy skills and willingness to learn new systems
• A proactive, helpful and positive attitude
• Ability to work effectively as part of a team in a fast-paced environment
• Customer service experience would be an advantage but is not essential
• A desire to build a long-term career in a professional setting

Why work for Hitachi?

• Competitive hourly rate + earn company biannual bonuses!
• Career: Permanent Full Time Position in a leading OEM with long term job security
• Employee Rewards: Exclusive staff discount on a range of goods and services through our Employee Rewards Program
• Career Progression: OEM training and opportunities for upskilling with access to the latest technologies
• Culture: Supportive mentors who value your input in finding new and improved ways to achieving success
• Paid Parental Leave Company Policy
• Health: Discounted Medibank health insurance policy + EAP to support our employees and their families 
• Employee Referral Program: successfully refer a friend and earn cash!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.