Customer Support Representative

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. 

The Opportunity

Our Cavan branch is on the lookout for a driven sales professional to join our high-performing team as a Customer Support Representative. This role will see you promoting market leading products across the quality Hitachi range through a mix of account management and business development. You will be responsible for partnering with and providing support to our Major Accounts and Regional South Australian customers. 

Hitachi Benefits - What's in It for you?

• Competitive Base Salary + Super + Commission Structure + Fully Maintained Company Car
• Career: Permanent Full Time Position in a leading OEM with long term job security
• Employee Rewards: Exclusive staff discount on a range of goods and services through our Employee Rewards Program
• Career Progression: OEM training and opportunities for upskilling with access to the latest technologies
• Culture: Supportive mentors who value your input in finding new and improved ways to achieving success
• Paid Parental Leave Company Policy
• Health: Discounted Medibank health insurance policy + EAP to support our employees and their families 
• Employee Referral Program: successfully refer a friend and earn cash!

Your other responsibilities will include:

• Establishing and maintaining successful working relationships with customers
• Promotion of the Hitachi range of parts and service solutions to achieve budgeted sales targets
• Undertake customer machine inspections with a high attention to detail
• Identify areas for business growth and develop suitable strategies to generate parts and service sales
• Efficiently liaise with current and potential customer base with accurate reporting of activity, sales, opportunities and market activity
• Working to a customer call cycle and actively building parts & service quotes tailored to customers’ needs
• Ensuring that all interactions with customers and internal stakeholders are conducted professionally and all requests are followed up as required

To be successful in this role, you will need:

• Previous sales experience is desirable but not essential
• Previous employment in the construction or earthmoving industry is ideal
• Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
• A mechanical aptitude or trade background is desirable but not essential
• Confident, courteous and professional communication and presentation skills
• Self-motivated and the ability to work autonomously 
• A current driver’s license and the ability to travel

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.