Parts Interpreter

Hitachi Benefits

• Competitive Salary: A rewarding salary + super + biannual company bonuses + housing allowance
• Health: Access discounted Medibank health insurance
• Wellness Program: Utilize our Employee Assistance Program for your well-being
• Stability: Permanent full-time position in a leading OEM with long-term job security
• Uniform: All uniform and PPE supplied
• Training and Development: Benefit from continuous training and career development opportunities
• Staff Discounts: Enjoy exclusive deals and discounts on a variety of everyday products with our Orange Benefits Program
• Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

The Opportunity

Hitachi is seeking a dedicated and customer-focused Parts Interpreter / Parts Utility to join our team in Toowoomba.

As a Parts Interpreter / Parts Utility, you will ensure timely and accurate supply of quality parts to both external customers and internal stakeholders. Your customer facing role will be pivotal in maintaining delivery standards, achieving sales targets, and fostering long-term customer relationships.

Reporting to the Branch Co-Ordinator, your responsibilities will include:

• Collaborating with a small team of parts interpreters and internal sales staff
• Providing exceptional service to external customers and internal stakeholders
• Utilizing electronic parts manuals to identify and supply parts according to customer needs
• Sourcing parts externally when necessary
• Maintaining and updating records using Microsoft Dynamics
• Resolving invoicing and purchase order discrepancies
• Delivering outstanding customer service via phone, email, and over the counter
• Working closely with the warehouse to ensure smooth delivery of parts
• Hands-on in end-to-end logistical support for our parts department
• Previous stores/warehouse experience in a parts environment or similar industry
• Experience processing, receipting inbound deliveries
• Pick, pack and preparing outbound orders
• Maintaining dispatch records, inbound and outbound documents

To be successful in this role you will:

• Embrace and drive the HCA Safety Culture, prioritizing safety above all else
• Exhibit a proactive approach to problem resolution and meet customer expectations
• Demonstrate resilience, professionalism, and enthusiasm while working in a team to achieve business goals
• Build and maintain robust business relationships with both external customers and internal stakeholders
• Exhibit excellent written and verbal communication skills
• Possess intermediate to advanced computer skills; experience with Microsoft Dynamics is highly regarded
• Have a good understanding of earthmoving, construction equipment, or a related industry
• Demonstrated experience in spare parts interpreting
• A solid mechanical understanding would be advantageous

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.