Field Service Coordinator

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

An exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day Field Service Department activities within the Victorian division, including planning work fronts efficiently and effectively to deliver Hitachi’s promise of Total Customer Satisfaction.

Reporting to the Field Service Supervisor, you will be responsible for:

• Booking and scheduling all Field Service works for Victoria as well as managing invoicing and work in progress
• Maintaining a high level of customer communication
• Ensuring safety and efficiency of field service technicians
• Ensuring effective utilisation of equipment and resources in line with customer requirements and agreed budgets
• Preparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracy

As the ideal candidate, you will have:

• Previous experience in a Service Advisor, Scheduler/Planner or similar role
• A strong customer service background with exposure to earthmoving or similar industries preferred
• Ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
• Experience in coordinating the opening and closing of service information
• A strong ability to handle several tasks simultaneously with an ambition for achieving success

Benefits - What’s in it for you?

• Rewarding salary package + the opportunity to earn company biannual bonuses
• Exclusive staff discounts on a range of goods and services through our Employee Rewards Program
• Permanent Full Time Position in a leading OEM with long term job security
• Supportive management who value your input towards innovative ways to achieving success
• OEM training and opportunities for upskilling with access to the latest technologies
• You will be a part of a leading innovator in technology which genuinely values and ensures everyone is happy and safe at work

Here at Hitachi, we believe that success comes from the partnership of our best-in-class products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company. The position advertised above would suit a creative problem solver who has an analytical initiative to identify every opportunity for continuous improvement.