Job no: 13959-1
Category: Information Technology
Plan, design, develop and implement infrastructure technologies including;
- Unix / Linux / Wintel / Citrix servers, storage and data archiving systems.
- Provide subject matter expertise around specific technologies.
- Provide project management for the deployment of infrastructure projects.
- Act as primary vendor interface for third-tier support for applications and technologies provided and supported by vendors.
Role Specific Responsibilities
- Identify changes needed in the infrastructure configuration to achieve the technology organization goals
- Define aggregate demand data in support of budget plans and make recommendations for ways to improve performance and / reduce costs
- Supports the infrastructure strategy reviews and development by performing applicable analysis
- Provide project management oversight to infrastructure implementation projects.
- Implements technology and infrastructure changes for platforms, performance and scoring.
- Analyzes system response and determines tuning recommendations to improve performance.
- Lead effective issue identification and resolution process; serve as the focal point for infrastructure-related issue / crisis resolution
- See opportunities to save costs and more effectively handle assets
- Ensure communication of process and procedure changes to key stakeholders
- Design an effective test plan for any new / changed infrastructure technology and work with Project Managers, QA / Testing
- Managers and Release Managers to ensure its implementation before the client takes possession of the system
- Support identification and collection of metrics and performance reporting processes
- Monitors delivery against SLAs and reports exceptions to management
- Participate in process improvement initiatives, when applicable
- Business Partnership
- Maintain contact with the business users to proactively identify needed changes
- Establish working relationships with technical, business and sourcing counterparts
- Participate in process improvement initiatives
- People Management
- Handle individual workload and deliver to agreed upon milestones
- Proactively promote consistent project-based performance measurement and skill development of junior staff
- Actively participate in HR performance measurement processes
- Demonstrate ability to work in team environment and help resolve issues
- Provide input to staffing plans at the project-level to identify key / required skills
Qualifications
- College degree in related technical / business areas or equivalent work experience
- Understanding of the technology organization and / or business and technology
- Re-engineering / process improvement experience, leading and coaching quality improvement projects
- Strong change management skills; change agent
- Excellent problem solving / analytical skills and knowledge of analytical tools
- Excellent written and verbal communication skills
- Ability to create / define metrics that accurately reflects the current state of a given process
- Knowledge of Six Sigma, CMM and other relevant methodologies