Retirement Village Community Manager

About Hindmarsh Retirement

At Hindmarsh we believe in the power of communities to enrich lives. That’s why our communities are centred around residents and their needs. We build, develop and create places in which communities can thrive by leveraging our people’s diversity, skills and passion. We operate three core businesses: construction, development and retirement.

The Retirement business is responsible for developing and managing Hindmarsh’s retirement village portfolio. The business is one of the largest privately-owned retirement businesses in Canberra. 

The Role  

We are currently looking to appoint a new Community Manager for one of our Retirement Villages in Canberra.

As the Community Manager you will be responsible for the effective and efficient management of the operations of the village. Day to day, you will:

• Develop and maintain relationships with residents to foster a strong village community
• Manage day to day operations across the retirement village
• Ensure that the needs of the residents are met while operating within budget constraints
• Manage a team of employees to provide excellent service to residents, including customer service/hospitality tasks and emergency response
• Ensure that the village assets are well maintained
• Manage compliance with relevant legislation

Selection Criteria

We are looking for a person who has: 

• Prior experience managing an operational team in a service-oriented environment (such as hospitality, retirement living, aged care or property management)
• Excellent customer service experience
• Demonstrated experience in financial management, including budget preparation, presentation and managing budgets
• A Working with Vulnerable People Check (ACT)

Your application will be highly regarded if you have experience in Retirement Living or a related industry such as Hospitality, Property Management or Aged Care.