EUC Solution Engineer

Job Title: EUC Solution Engineer - Remote

Pay Rate : $50/hr - $55/hr

Duration : 11 Months

Key Skills : Airwatch , SCCM , mobile mgmt tool , application Packaging and python scripting

We are currently in need of a highly skilled Build Solution Engineer who possesses a minimum of 5+ years of experience working in the field of End User Computing and designing innovative solutions. As a Build Solution Engineer, you will play a crucial role in the development and implementation of cutting-edge solutions that enhance the overall user experience.

In this role, you will be responsible for conducting comprehensive assessments involving Desktop Engineering, application packaging, and deployment. Your expertise will be instrumental in managing, monitoring, and controlling project proceedings to ensure that project objectives are consistently met. Additionally, you will be expected to handle business-critical or escalated cases from Ops, providing effective solutions and support to address any issues that may arise.

As a Build Solution Engineer, clear and effective communication is essential. You will be required to interact with other teams to solve problems via email and conference calls and prepare daily and monthly reports on SLA compliance. Strong coordination skills, both within cross-functional teams and with vendors, will be necessary for the successful evaluation and rollout of new technologies. An analytical approach to problem-solving, along with an innovative and solution-oriented mindset, will enable you to identify root causes and implement effective solutions.

If you are a highly motivated individual with excellent verbal and written communication skills, a strong analytical mindset, and a passion for delivering high-quality solutions, we would love to hear from you. Join our team and be part of a dynamic and innovative organization that values creativity, collaboration, and continuous improvement.

Key Responsibilities:

• Conduct assessments involving Desktop Engineer, application packaging, and deployment.

• Manage, monitor, and control proceedings to keep project objectives on track.

• Handle business-critical or escalated cases from floor support.

• Update OS images and software packages.

• Interact with clients to solve problems via email and conference calls.

• Prepare daily and monthly reports on SLA and share them with the client manager.

• Ensure quality and ITIL processes are followed for all deliveries.

• Liaise between Application Groups and offshore Project leads/Teams, and work closely with the Customer to ensure the team meets the deliveries and SLAs committed to quality.

• Creating Solution Document with SOP and Production Implementation Plan:

Qualifications:

• In-depth knowledge of Windows 10/11, MS Office, O365, and related common tools.

• Expertise in Microsoft imaging technologies like MDT and patching with SCCM.

• Good understanding of Microsoft AD environment, Group policies, and infrastructure services like DHCP/DNS/FW's/TCP IP.

• Intune, Airwatch, and JAMF administration experience.

• Basic Azure AD administration.

• Package building using Flexera Admin Studio, Install Shield, and other packaging software.

• Scripting, command line, PowerShell, Bash, Python, Java.

• Mac OS Administration experience is a plus.

• Good knowledge of Scripting/Application packaging.

• Experience in thin client management and support.

• Knowledge of security tools like AV, Firewall, Encryption, DLP.

• Working and conceptual knowledge of Desktop Virtualization products like Citrix XenDesktop/XenApp.

• Excellent verbal and written communication skills.

• Analytical approach to finding the root cause.

• Excellent coordination with cross-functional teams and vendors for evaluation/rollout of new technologies.

• Innovative and solution-oriented.