Member Claims Advisor

Welcome to HIF – the Health Insurance Fund of Australia!

We’re a not-for-profit health fund with a national presence and a close-knit team of around 125 passionate people based right here in Perth. At HIF, we’re all about supporting our Members to live healthier lives – and we do that with genuine care, a strong community spirit, and a member-first mindset.

We’re currently looking for a full-time Member Claims Advisor to join our Claims team.

About the role:

Are you a detail-oriented individual with a passion for providing exceptional customer experiences? Join us as a Member Claims Advisor and be an essential part of HIF's Member Claims team – the forefront of our commitment to outstanding Member service.

To thrive in this role and achieve success, the following criteria must be embraced:

• We offer an extensive Induction Program designed to ensure your success. We're looking for your dedication to successfully complete a thorough 5-week full-time paid induction training at our Perth Office, beginning on 20^th April 2026. This training will provide you with the expertise and abilities required to thrive in your position.
• Proficiency in intermediate computer skills, including Word and Outlook. These tools will be essential for efficient communication and documentation.
• A genuine desire and aptitude for learning about Health Insurance products. You should be enthusiastic about understanding our offerings and confidently discussing them with our valued Members.

 Key responsibilities:

• Accurately process and audit health insurance claims, ensuring compliance with fund policies and procedures.
• Identify and rectify inconsistencies in claims data, enhancing the accuracy of member records.
• Engage with Members through various channels (phone, email, face-to-face) to address policy, product, and membership inquiries.
• Utilise training materials to navigate complex policy requirements and provide comprehensive information to Members.
• Stay updated on internal processes and product changes to offer up-to-date assistance.
• Collaborate across teams, contributing to various roles within Operations as needed.

Qualifications and experience:

• Demonstrated understanding of the Australian health industry, including health insurance, hospitals, and allied health services.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Experience in the health sector, ideally within health insurance, hospitals, medical practices, or allied health.

Please read the full position description attached for more specifics about the role.

What you’ll get:

In addition to the opportunity to make a significant impact within our exceptional team, we offer a comprehensive benefits package designed to enhance your professional and personal life. You will enjoy:

• A generous 13% superannuation contribution
• Subsidised health insurance cover
• Discounted travel insurance
• Flexible work options including Additional Purchased Leave and Nine Day Fortnight available following completion of probationary period
• Hybrid working arrangements available once you’ve completed induction, passed probation and demonstrated role competence. Hybrid work includes 60% in-office requirement
• Birthday leave to celebrate your special day
• A variety of leave entitlements, including cultural, reproductive, volunteering leave and more
• Fun and inclusive social events through our Social Club
• Study assistance to support your learning
• Access to a confidential Employee Assistance Program
• PAW Days - bring your furry friend to work!
• A modern, community focused office close to Perth CBD with excellent transport access

Join us and be part of our vibrant not-for-profit organisation! We foster an inclusive culture, ensuring we excel at being a community for the community. Apply now and make a meaningful impact as a member of our team!

Key Dates & Application Info

• Induction start date: Monday 20^th April 2026
• Applications close: Friday 27^th March 2026 
• We ask that no leave be taken during the first 3 months to ensure full participation in training and onboarding, and to allow for consolidation of learning.

To apply, please visit: hif.com.au/careers-at-hif

Inclusion Matters

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity.

HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.