Member Service Advisor

Welcome to HIF, the Health Insurance Fund of Australia! We're not your average health fund – we're a passionate, award-winning team dedicated to helping our Members live healthier lives. Despite our national brand, we're a tight-knit group of 130 Member-focused individuals based in Perth.

Join us and be part of our vibrant not-for-profit organisation! We foster an inclusive culture, ensuring we excel at being a community for the community. Apply now and make a meaningful impact as a member of our team!

About the role:

We are seeking passionate and engaging Member Service Advisors to join our dynamic HIF Member Engagement team. If you have a genuine dedication to delivering exceptional customer service and prioritising our members' needs, this is the perfect opportunity for you!

Whether you're a parent re-entering the workforce or a university student seeking flexible part-time hours, HIF embraces diversity and inclusivity, accommodating your unique circumstances. We are offering full-time, permanent opportunities, part-time hours will also be considered.

To thrive in this role and achieve success, there are key responsibilities that you must embrace:

• We offer an extensive Induction Program designed to ensure your success. We're looking for your dedication to successfully complete a thorough 5-week full-time paid induction training at our Perth Office, beginning on June 17^th, 2024. This training will provide you with the expertise and abilities required to thrive in your position.
• Proficiency in intermediate computer skills, including Word and Outlook. These tools will be essential for efficient communication and documentation.
• A genuine desire and aptitude for learning about Health Insurance products. You should be enthusiastic about understanding our offerings and confidently discussing them with our valued Members.

Join our Member Engagement team and play a vital role in providing exceptional service to our Members. As a key point of contact, you will primarily engage with Members over the phone and email, proactively addressing their private health insurance needs.

To ensure you excel in this role, we provide comprehensive training at our Perth office. You will receive ample support and guidance to confidently assist Members with claims, policy changes, and retention efforts.

At HIF, we prioritise work-life balance and quality customer service. While the industry average for call centre adherence stands at 95%, we have set it at 85% to allow for breaks between calls, enabling you to deliver top-notch service to our Members.

Our dedicated team of leaders is committed to your success. They provide mentoring, support, and access to valuable resources. Cultivating a strong team culture is a priority for us, and our team leaders actively drive initiatives such as team building activities and social events. Additionally, we hold team huddles three times a week to foster a well-connected and supportive work environment.

Please read the full position description attached for more specifics about the role.

About HIF:

HIF is a not for profit, member focused health insurer with a passion for helping our community live healthy lives. Although we’re a national brand, we are a tight-knit team of 130 people, based in our Perth Headquarters. Being a smaller health fund helps us maintain an inclusive culture whilst also ensuring we live by our brand values of choice, access, and ethics.

What you’ll get:

In addition to the opportunity to make a significant impact within our exceptional team, we offer a comprehensive benefits package designed to enhance your professional and personal life. You will enjoy:

• Full time salary of $56,100
• A generous 12% superannuation contribution
• Subsidised health insurance cover
• Discounted travel insurance
• Flexible working arrangements tailored to your unique needs, such as Additional Purchased Leave and Nine Day Fortnight
• Hybrid working environment, you get to work from home and the office! {Hybrid work arrangements become accessible once you've successfully completed your induction and have demonstrated competence}
• Birthday leave to celebrate your special day!
• Various leave entitlements, including cultural, volunteering, menstrual leave and more
• Engaging social events organised by our vibrant Social Club
• Study assistance program to support your ongoing education
• Access to a confidential Employee Assistance Program
• PAW Days, allowing you to bring your furry companions to work!
• Our office is our modern Community focused Hub, with excellent public transport links, just a stone’s throw from Perth city centre
• And much, much more!

To apply for this opportunity please visit https://www.hif.com.au/careers-at-hif

Applications close at 5pm, Sunday 12^th May 2024

Start Date: 17^th June 2024

To be successful for the role, you will need to meet the following requirements:

• Are you available to commence on the 17^th of June 2024?
• Since there is an intensive induction period, we would prefer if no leave is taken during the first 3 months. Would you be comfortable with this?

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this opportunity.

HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees.

We are proud of our people and the amazing things they do every day. To find out what they say about being part of HIF, check out our latest people clip here…