Home Assurance Coordinator

At Henley we're not just about building houses; we're about creating better, happier, and healthier environments for families.

With a long history of creating fulfilling career pathways for our team members, we are excited to be on the lookout for a Maintenance and Warranties Coordinator to join our team based in Mt Waverley.

About You:

You enjoy playing an integral part in our customer's new home journey and the company's new home builds. You look forward to working within a collaborative and inclusive team, bringing a positive and motivated attitude to each day. You don’t shy away from helping others, working autonomously, and having a proactive approach when communicating with customers.

You will also have:

• Strong customer service and administration skills
• Excellent organisation and time management
• Great interpersonal and communication skills
• Confidence in coordinating job allocations and multi-tasking

About the Role:

Building a new home is an exciting journey, but it doesn't end when the customers get their keys. We know that the post-construction phase is just as important, which is why our Home Assurance team plays such a critical role in supporting our customers after they move in.

As a Home Assurance Coordinator, you will oversee the moving parts behind each job - coordinating inspections, managing job bookings and keeping customers informed every step of the way. You'll work closely with our Home Assurance Inspectors and trades to ensure warranty work is scheduled and completed efficiently, while keeping the customer experience front of mind.

Some of the things we can offer at Henley:

• A Health and Wellbeing program that takes a holistic approach to all areas of your life
• Learning and development opportunities through formal programs, on-the-job, e-learning platform and more
• Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Henley Hub
• Henley Day - an extra day off before Melbourne Cup
• Hybrid WFH working model

What’s in It for You?

• Free annual skin and health checks
• Holistic Health & Wellbeing Program
• Ongoing learning and development opportunities
• Discounts when you build with us + access to 400+ retail brands via our Henley Hub

About Us

Established in 1989, Henley is one of Australia's leading home builders and has built over 60,000 homes Australia-wide.

We are a proud partner of Sumitomo Forestry Co. Ltd which has a rich 330 years' history and is a worldwide leader in new home design, building 20,000 homes a year globally including Japan, the USA and Australia. The partnership allows us to operate autonomously locally whilst providing us with strong financial backing and stability.

In partnership with our valued trades and suppliers, we pride ourselves on delivering quality, affordable homes in the communities where our customers want to live.

Ready to Build More Than Just Homes?

We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.

If you’re passionate about customer care and want to be part of a team that values quality, integrity, and innovation, we’d love to hear from you.

Apply now and help us create exceptional homeowner experiences - one relationship at a time.