Operations Manager

Are you a hands-on operations leader with a passion for food, retail and creating unforgettable customer experiences?

Hay St Market is looking for an experienced Operations Manager to lead the day-to-day operations of our vibrant market precinct, including Hawkers Market and Central Market.

Reporting to the General Manager, this is a pivotal role that blends operational excellence, people leadership, and commercial acumen — all within a fast-paced, high-energy market environment.

What are your responsibilities:

• Lead the daily operations of all food and retail outlets across Hawkers Market and Central Market
• Ensure consistently high standards of service, cleanliness, and operational efficiency
• Recruit, train, and lead food and retail staff to deliver exceptional customer service
• Ensure full compliance with health, safety, food safety, and liquor licensing requirements
• Support ongoing staff development and performance management
• Gather and respond to customer feedback to continually improve service
• Champion a welcoming, engaging, and high-quality customer experience

What we’re looking for:

• Minimum 5 years’ experience in food and retail operations management is essential
• Highly organised, commercially minded, and solution-focused
• Thrive in a dynamic, fast-paced setting while maintaining high standards
• Proven experience managing teams, suppliers, and inventory in a high-volume environment
• Confident leader with excellent communication and stakeholder management skills
• Degree in Hospitality Management, Business Administration, or similar (or equivalent experience) is an advantage

Why you will love working with us?

• Staff monthly awards and recognition program
• Lunch or dinner provided while on shift
• Employee referral program – we reward you financially to recommending top talent like yourself!
• Employee Assistance Program – 100% confidential
• Exclusive Staff Discounts – Enjoy special savings at Hay St Market and the award-winning Midden by Mark Olive, right at your fingertips
• Work-life balance—because we want you to love your job AND your life!
• Supportive Team Culture

Hay St Market is currently opened Wednesday – Sunday.

Doltone Hospitality Group use is an equal opportunity employer committed to gender equity and workplace diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

We thank all applicants for their interest. Please note that only shortlisted candidates will be contacted for an interview. All applications will be handled with the strictest confidence.

All applicants must have full working rights in Australia. 

We respect your privacy – all aspects of the application process are completely confidential.