Guest Services Manager - Part Time

Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 80 people.

With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and partnerships, we aim to make a meaningful difference in the lives of people in our communities.

Our values at Hawaiian are clear. We are: Accountable, Collaborative, Passionate and Considerate. Hawaiian is proud to be a leading WA employer and we invite you to consider Hawaiian in your career journey.

An exciting opportunity has arisen within our Suburban Shopping Centre team to undertake the role of Guest Services Manager for Hawaiian's Park Centre Shopping Centre. This is a 12 month Part -Time contract with the possibility of extension and/or permanency, working Thursday and Friday 8.30 am to 5.15 pm and Saturday from 8.30 am to 4.30 pm with flexibility to assist Monday to Wednesday on an ad hoc basis.

In this role, you will report to the Property Manager and will be responsible for ensuring the smooth, efficient and valued-add operation of our shopping centres by providing exceptional customer service and support through positive and maintained relationships.

Essential duties include, but are not limited to, the following:

• To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for tenants, customers, the community and contractors. All stakeholders are equally important.
• Follow the process in place to ensure all queries, feedback and issues, whether verbal or written, are noted and communicated to relevant team members. Complete and distribute main weekend communication to the team via the Weekend Report.
• Ensure the property is presented at the Hawaiian standard at all times, noting to relevant team members where improvements or repairs are required and ensuring follow-up action is completed. Report any issues to the relevant area, i.e. property management, operations management and/or marketing, via the Weekend Report for non-urgent matters or by phone and email for matters of an urgent nature.
• Manage, report and observe the on-site Guest Services contractors at the shopping centre.
• Responsible for ensuring that OHS policies and procedures directed by the OHS Officer are followed in all instances.
• Work collaboratively with the Marketing and PR team members to assist with the delivery of the shopping centre marketing messages.

Required Skills and Attributes

• 1-3 years' previous experience in a customer focused position
• Strong Microsoft Office experience and ability to quickly learn new systems with training
• Knowledge of and experience in shopping centre management and/or retail experience preferred
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to build and maintain productive working relationships with internal and external stakeholders
• flexibility to work Monday to Saturday shifts on an ad-hoc basis
• Motivated and committed to accomplishing challenging objectives whilst providing exceptional customer service, via telephone and in person, with maturity and empathy
• Ability to effectively prioritise and manage multiple deadlines whilst delivering accurate and quality work
• Analytical and problem-solving skills with the ability to identify opportunities
• Ability to exercise initiative and work both independently and cooperatively as required
• Ability to maintain confidentiality and handle sensitive matters with consideration, diplomatically and discreetly
• Professional appearance and telephone manner.

Along with this exceptional career opportunity, Hawaiian is also an employer that is committed to the individual success and career path of its employees.

If you you would like to know more, please click the 'Apply Now' button and submit your CV and Cover Letter.