Part Time Customer Service Officer

At Hawaiian, we’re more than a leading Western Australian property company — we’re a community builder with a bold vision. Our diverse portfolio spans shopping centres, office buildings, and hospitality assets, but our true impact is measured by the lives we touch and the legacy we leave.

Our Purpose

To meaningfully impact the community for generations to come.

Our Values  

Passionate - We bring energy and spirit.

Considerate - We have meaningful relationships.

Growth Mindset - We continuously learn, adapt & evolve

Collaborative - We achieve more together.

You will be our centre ambassador, representing the vision of Hawaiian as the first point of face-to-face contact in connecting our shopping centres (including customers, tenants and the community) and people, with the ability to work independently and collaboratively.

The role of Customer Service Officer is to ensure the smooth and efficient operation of our shopping centre by providing exceptional customer service and support through positive and maintained relationships.

This role is being offered as a 12 month part-time (18 hrs p/w) contract with the possibility of extension and/or permanency.

A snapshot of your responsibilities will include:

• To be the brand ambassador for Hawaiian serving as the primary resource for information and assistance for partners including Tenants, Customers, Council and Contractors.
• Establish and develop strong relationships with centre retailers, including developing and maintaining thorough knowledge of centre stores (including retailer changes) selection, locations, merchandising, price points, special sales and events.
• Serve as the primary resource for customers seeking information, assistance, or store recommendations; develop a thorough understanding of all shopping centre services and amenities as well as those within the local community.
• Proactively communicate and educate customers on the shopping centres marketing and customer service programs and upcoming events.
• Follow the process in place to ensure all queries, feedback and issues, whether verbal or written, are noted and communicated to relevant team members.
• Maintain a professional appearance (wearing the provided uniform) and courteous manner when dealing with partners at all times.

Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey by applying now.

Applications should be addressed to the Hiring Manager - You must provide your CV and Cover Letter outlining why you feel you’d be the ideal candidate for this role.

If you are shortlisted, you will be contacted by telephone by our Assistant People & Culture Manager.