Duty Manager - Mona Vale

At Harris Farm Markets, our stores are driven by passionate leaders who care deeply about people, product and customer experience. We’re looking for retail leaders to help lead high-performing teams in a fast-paced, fresh-food environment.

About us

Join a growing fresh food retail business known for delivering quality, value and an exceptional customer experience. At Harris Farm Markets, everything we do is driven by our purpose for the Greater Goodness — for our customers, our community, our planet, and each other.

As a proud family-owned Australian business, you'll be part of something bigger where your work truly matters.

Here, you will:

• Do meaningful work that contributes to something bigger
• Grow your career in more directions than one
• Build real connections with people who feel like family
• Be valued for who you are, every day

We reward our people fairly and offer benefits that genuinely matter — because great people deserve great things.

About the role

As Duty Manager, you are responsible for managing the administration and compliance needs of the store. keeping the back office running smoothly, and ensure the store operates efficiently so your Store Manager can lead from the front. You're the person everyone turns to when something needs sorting.

This is a full-time, ongoing position based at our Mona Vale store — a high-volume fresh food retail environment with extended trading hours, including early mornings, late evenings, weekends and public holidays. The store employs approximately 50 team members across multiple departments, and this role provides essential shift-based leadership as the most senior on-site representative during rostered shifts.

Responsibilities

• Leading and motivating teams to deliver outstanding customer service
• Driving sales, margin, stock control and labour performance
• Coaching and developing team members and future leaders
• Ensuring compliance with WHS, food safety and company standards
• Maintaining high visual, quality and presentation standards
• Managing customer escalations with care and professionalism
• Coordinating labour deployment, workflow and service delivery across departments
• Running the store in the absence of the Store Manager

About you

We're looking for someone who loves food and brings previous experience in a fresh food retail environment. We welcome applicants from a wide range of backgrounds and experiences. You may also bring:

• Experience in retail leadership — supermarket, fresh food or specialty retail is highly regarded
• A customer-focused, hands-on approach with a lead-from-the-front mindset
• Strong communication skills that build trust and genuine team engagement
• Confidence in managing performance, navigating change and balancing operational priorities
• A commercially minded outlook with a passion for continuous improvement

Why you should apply

• Enjoy variety and the opportunity to stay physically active in your role
• Be part of a highly successful and purpose-driven business
• Access a genuine career path with room to grow
• Competitive salary of $85,000 – $95,000 plus superannuation

At Harris Farm, we welcome everyone — from all walks of life and all abilities. If you think you could be a great Harris Farmer but don't necessarily meet every single point listed above, please don't hesitate to get in touch. We'd love to hear from you.