IT Customer Support Analyst I (Hybrid: Tulsa, OK)

IT Customer Support Analyst I under direct supervision, provides customer support services to internal and external customers.

• Pay Rate: Up to $25.00/hour, depending on experience.
• Assignment Length: 6-month contract with the high possibility of extension or conversion based on performance and other factors.
• Shift Details: 8 hours | 75% remote – occasional on-premises visits

Responsibilities:

• Expedite the resolution of escalated IT support issues and conduct thorough investigations to resolve them efficiently.
• Apply basic PC/LAN knowledge for daily troubleshooting and issue resolution.
• Participate in defining support processes and procedures, and produce reports and metrics as required.
• Contribute to team efforts by accomplishing related tasks as needed.
• Perform individual tasks and provide assistance to others as directed.
• Ensure job tasks are performed correctly, minimizing impact on organizational viability. Errors are easily identifiable and correctable by the supervisor.

Qualifications:

• High School Diploma or GED required.
• Skills typically acquired through an undergraduate degree in Computer Science, MIS, or equivalent work experience.
• Minimum of 1 year of experience in Information Technology, including customer support.
• Ability to analyze procedural transactions to identify failures and recommend remediation steps.
• Capable of working in a fast-paced environment and managing multiple issues simultaneously.
• Strong customer service and interpersonal skills.
• Some knowledge of SAP and experience in a software development environment is beneficial but not required.
• Bilingual in English and Spanish is necessary.
• Must be local to Tulsa area.

Halliburton is an innovative leader in the oilfield services industry, providing products and services for the ever-evolving needs of the energy sector.  

Since starting out over a hundred years ago, Halliburton’s path to success has been built on growth. Today, with over 50,000 employees worldwide and 1500 new openings every year, our talent needs have never been greater.  

That’s why Halliburton has partnered with Talent Solutions to meet their ongoing contingent staffing needs. If you want to grow your career alongside an industry leader that is changing the world of energy, then we look forward to connecting with you inside our Halliburton Contingent Workforce Network – your gateway to meaningful work opportunities all in one place.

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