Guest Experience Ambassador

Calling all Front of House Legends🔥

At Grill’d, we’re more than just burgers, we’re in the business of creating WOW moments that guests remember. We’re on the lookout for Front of House champions across our Surfers Paradise restaurant who live for delivering WOW service, bringing the energy, and turning every visit into something special.

No hospo experience? No problem. If you’ve worked in retail or customer service and know how to genuinely look after people you’ll thrive here.

Why You’ll Love It Here

• Own the Guest Experience – Be the face of the restaurant and create standout, memorable moments every shift
• Serious Perks – Free burgers on shift + sweet team discounts
• Level Up Fast – Build your skills and grow your career with structured training
• Good Energy Only – Fast-paced, fun, team-first culture
• Make It Matter – Be part of a brand that backs community + sustainability
• Win Together – Rewards and incentives when your team smashes it

What You’ll Be Owning

This is all about the guest. You’re creating the kind of experience that keeps people coming back and bringing their mates with them.

• Delivering next-level, memorable guest experiences
• Owning the floor, till and service flow with confidence
• Bringing energy, warmth, and personality to every interaction
• Jumping in to support the team and keep service humming

What We’re Looking For

• You genuinely love people and creating great experiences
• Background in retail, customer service or any people first role (hospo not required)
• You thrive in fast-paced environments and keep your cool under pressure
• You’re a team player who brings the energy and lifts others
• You’ve got that natural spark, positive & proactive

The Must-Haves

• Flexibility across shifts but Availability on Friday nights + across the weekend (this is when we shine)
• Full working rights in Australia

What’s Next? 

If you’re ready to create moments that matter and be the reason someone comes back, hit apply. Shortlisted legends will be invited to interview.

As part of the process, you’ll complete a quick online assessment – it’s a combo of fun, game-based tasks and a few video questions. It takes about 20 minutes and needs to be done within 48 hours of applying. Once you’re done, you’ll even get a personalised insight report (think of it as a snapshot of your strengths and how you like to work). Shortlisted candidates will be contacted for an interview. 

At Grill’d, we embrace and value diversity of culture, sexual orientation and gender identity. We promote a workplace that actively seeks to include and welcome unique contributions of all people.

Eligibility: Applicants must have the right to work in Australia and be 16 years old.

#LI-DNI

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