Duty Manager

Join our team as a dynamic Duty Manager at Grand Hotel and Royal Hotel, Thursday Island—lead operations and elevate guest experiences.

• Enjoy career growth with ongoing training and development.
• Work within a close-knit environment with passionate hospitality professionals.
• Attractive salary on offer! Join our team at these vibrant island hotels.

About Us:

Situated on the picturesque Thursday Island, the Grand Hotel and Royal Hotel are iconic destinations where locals and travelers alike come to relax, dine, and immerse themselves in the rich cultural heritage of the Torres Strait. Known for our exceptional service and unforgettable experiences, we pride ourselves on a culture of passion, innovation, and teamwork.

The Role:

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment on Thursday Island.

What You’ll Do:

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

• Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Close-Knit Culture: At Grand and Royal Hotels, we’re more than just colleagues—we’re a family. We work hard, support each other, and take pride in our unique island community.
• Beautiful Island Location: Enjoy the perks of living and working on Thursday Island, with stunning views and a rich cultural atmosphere.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.
• Onsite Accommodation: Take advantage of discounted onsite accommodation offering convenience and comfort right where you work.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain before commencing.

What We’re Looking For:

• A proven leader with experience in hospitality management.
• Someone with a positive attitude who thrives in a fast-paced environment.
• A team player who is passionate about delivering exceptional guest service.
• Strong communication skills and the ability to solve problems on the go.
• Flexibility to work evenings, weekends, and public holidays.
• Knowledge of hospitality regulations and financial management.

Join Our Team:

If you’re passionate about hospitality and eager to grow your career in a supportive and unique environment, we’d love to hear from you! Apply now with your resume and a cover letter that tells us why you’re the perfect fit for the Grand Hotel and Royal Hotel on Thursday Island.

At Grand and Royal Hotels, we’re proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.