Process Associate – Windows or Linux Administration Desk side support

Windows or Linux Administration Desk side support

Day one onsite

Atlanta, GA

Responsibilities

We are seeking a SME with basic experience in Windows Administration and knowledge in Hardware Troubleshooting and Networking

• Basic knowledge on Windows or Linux administration

• Operating system installation and Imaging

• Laptop and Desktop configuration and management

• Hands on experience on Network configurations

• Has basic experience as an administrator that has supported Windows environments in both bare metal and highly virtualized environments.

• Basic knowledge on VMWare systems administrator to implement and support the systems in the environment

• Basic understanding of the infrastructure at the network, load balancers (F5 Big IP), security, and storage layers.

• Support deployment, change management, and perform root cause analysis for service interruption issues.

• Document technical requirements and processes.

• Skill in performing routine operations tasks and their automation. Routine tasks include system monitoring, reviewing system and application logs, and production support

• Knowledge on system monitoring tools

• Excellent communication skills, be able to interpret and discuss information with both tech and non-tech decision makers

• Strong Problem-solving & Analytical skills