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HCP Senior Case Manager

  • LocationFrankston, VIC 3199
  • Work TypeFull time
  • Positions1 Position
  • Job no: YXRQJ
  • Immediate start available for an experienced Aged Care Personnel
  • Competitive $$$ | Employee Benefits
  • Frankston Location | WFH flexibility

About Us  

General Homecare (https://generalhomecare.com.au/) is a fast-growing group of Community Support & Care providers, highly trusted in the communities we serve that has recently experienced a high-level of expansion, thus our need to grow the team. Our commitment is to assist older Australians and people living with a disability through personalised care solutions focused on helping our clients achieve their aspirations for independence, dignity & control. In Victoria, General Homecare has two leading providers in the group – SAI Home & Community Care (https://saihomecare.com.au/) and Care with Quality (https://carewithquality.com.au/). Through its two brands, General Homecare is one of the largest, private providers of home-based care in the Greater Melbourne region. 

Your Opportunity

As the face of General Homecare, for our clients and support team, the HCP Client Manager role focuses on delivering outstanding person-centred support to our clients. Through building meaningful relationships with internal and external stakeholders, this role is responsible for ensuring that clients are receiving the care and support that they need to live the life that they choose. The role is based in our Frankston Office with WFH flexibility. 

The role requires our Client Managers is to be responsible for:

  • Provide guidance to our HCP team
  • Clinical leadership and oversight of our HCP clients
  • Act as a Subject matter expert for the organisation in HCP 
  • implementing client service responsibilities in line with package or customer/client
  • coordinating services within business guidelines
  • ensuring all packages are filled as per target and package guidelines and requirements are met
  • conducting assessments and reviews as required, and undertaking intake of new clients

What we are looking for

We are seeking a supportive, friendly, and organised individual with excellent time management, leadership and customer services skills. You would be willing to be a part of a dynamic, innovative and highly skilled team who believe in the care and service that they provide and have a desire for lifelong learning.

You will also have:

  • Must have health related qualifications (EN, RN, OT, Physio)
  • Knowledge, understanding and experience in Aged care, disability or Home and Community care
  • Genuine desire to deliver outstanding customer service in all interactions.
  • Strong attention to detail and well organised.
  • A commitment to providing the best quality support and services to our clients
  • Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships
  • This role also requires the successful applicant to have national police check and undergo required background checks. 

Culture & Benefits

General Homecare’s innovative and supportive values-based culture will ensure you feel rewarded as you help Australians in need and develop in your career.  

Our range of employee benefits includes:  

  • Competitive Remuneration  
  • Travel Allowance 
  • Supportive management team and career progression
  • Learning different aspects of the business

Diversity & Inclusion

General Homecare is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages. 

How to apply

To be considered for this opportunity, please click ‘Apply for this job’ and send your cover letter and resume today.

For more information contact: Arushi Bansal (Head of Talent – Genesis Capital) on 0404 282 299 or abansal@genesiscapital.com.au.