Intake and Relationship Specialist

About The Opportunity: 

This newly created role has been borne out of growth at General Homecare. The Intake and Relationship Specialist will be the first point of contact for all prospective clients and their families and, at this important touchpoint, have the opportunity to provide information, advice and guidance for people navigating their aged care or NDIS journey. You will work closely with people to understand their unique circumstances and tailor your advice accordingly so that you become a trusted guide for them in what is a complex and often overwhelming journey through the sector.

Flexible work arrangements are available though the successful candidate is encouraged to work onsite where possible to facilitate collaboration.

About You:

You are a supportive, organised individual with the ability to clearly communicate complex information to different audiences. You have a genuine desire to provide the best quality service to all stakeholders and are comfortable dealing with a range of priorities.   You’re a natural problem-solver and can apply that skillset to identify tailored solutions for an individual’s circumstances. Your information technology skills are evolving, and you are comfortable adapting to new systems and processes.  You’re also equally comfortable with working on your own or collaborating with a team.

Practically speaking, you have prior experience in a similar role and ideally, knowledge and understanding of the aged care and/or disability support sector. You have demonstrated experience in providing service delivery to clients, customers and other relevant stakeholders. Above all, you enjoy being challenged and enjoy being part of a collaborative working culture.

About us:

General Homecare (GHC) is a leading Australian home-based care group: we believe our community deserves care provided with kindness, courage, and excellence. The GHC group consists of five businesses: 2 in NSW and 3 in Melbourne.

Our collective commitment is to assist older Australians and people living with a disability through personalised care solutions focused on helping our clients achieve their aspirations for independence, dignity & control.

We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages. 

How to apply 

To be considered for this opportunity, please click ‘Apply for this job’ and send your resume today. The deadline for this role is Friday 8^th March at midday AEDT.

Agency assistance is not required for this role. 

All applicants will receive a response within 3 business days.