Customer Support & Scheduling Co-ordinator

Prospecta Utilities designs, creates and implements innovative energy and connectivity solutions that make sustainable business choices easy. 

Join a fast-paced, supportive team making a real impact in the Energy sector!

We’re looking for a proactive and highly organised Customer Support & Scheduling Coordinator to become an essential part of our Energy Department. If you’re a natural problem-solver with strong administrative and coordination skills, this role offers the perfect blend of challenge, purpose, and growth.

Who We Are

Prospecta Utilities, a subsidiary of GemLife, is a leader in Australia’s luxury over-50s residential resort sector. We’re committed to driving Australia’s energy and communications future forward through sustainable development, innovative thinking, and deep industry experience.

Join us as we shape a more connected, reliable, and future-focused energy landscape.

About the Role

In this central operations role, you’ll work closely with our Project Manager, electrical field team, and subcontractors to keep schedules running smoothly, support onboarding, and deliver exceptional customer service. Your ability to stay one step ahead, coordinate moving parts, and communicate clearly will keep our projects on track and our clients informed.

Key Responsibilities

• Coordinate daily scheduling and job creation in Simpro
• Provide support to field staff, including leave and training updates, and daily calendar management
• Assist with onboarding new team members and maintain accurate training records
• Be the first point of contact for clients regarding service jobs, invoicing, and general enquiries
• Maintain accurate documentation and data entry across Simpro and CRM systems
• Manage inbox and phone enquiries, ensuring timely and professional responses
• Support financial administration including processing POs, checking invoices, and preparing weekly reports
• Contribute to process improvement and help refine workflows across the department

About You

You’ll thrive in this role if you are:

• A confident communicator with strong written and verbal skills
• Highly organised and detail-focused, with the ability to juggle competing priorities
• A self-starter who can work independently and collaboratively
• A proactive thinker with strong problem-solving skills
• Reliable, responsible, and always looking for ways to improve processes

Skills & Experience

• Proven experience in high-level administration or coordination roles
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with Simpro or similar service management software (advantageous)
• Strong understanding of operational and financial administration
• Background in the Energy or Electrical sector (desirable, not essential)

Why You'll Love Working With Us

• Supportive, collaborative team culture
• Opportunities to learn, grow, and make a genuine impact
• Varied, engaging work in a rapidly evolving sector

Please APPLY NOW with a resume and a cover letter, sharing why this role appeals to you and why you believe you're the perfect fit for this position!

We only accept applications from Australian Citizens, Residents or candidates with full Australian work rights, we are unable to offer sponsorship.