Maintenance Administrator

Do you have construction scheduling experience and enjoy keeping projects on track, organised, and delivered on time? Join QA Build as a Maintenance Administrator and play a key role in delivering outstanding customer outcomes.

About us

GemLife is one of Australia’s fastest-growing developers of luxury over-50s residential resorts. We're known for our architecturally designed resorts, premium facilities, and exceptional lifestyle experiences. As a newly ASX-listed company, we foster a positive and inclusive culture built on passion, integrity, and respect. For more about what we do, please head to www.gemlife.com.au

In this newly created role, you'll ensure timely booking of client appointments, updates, efficient scheduling of maintenance staff and the delivery of 12-month maintenance inspections in line with company standards and contractual obligations. Based out of our Moreton Bay (4 days) and Gold Coast (1 day) sites, you will work closely with the Residential Construction team to address 7-day handover items, scheduling appointments and booking in trades to return if required.

This position is essential to maintain customer satisfaction, ensuring compliance with warranty requirements and supporting operational efficiency.

 Your key responsibilities will be:

• Manage and coordinate daily and weekly schedules supporting a team of 4 maintenance staff across multiple active sites
• Act as the primary contact for homeowners to book and confirm maintenance appointments
• Schedule 7-day handover inspections coordinating trades and suppliers
• Respond to homeowner enquiries, provide updates, and manage rescheduling with a customer-first approach
• Ensuring 12-month inspections are scheduled within required timeframes
• Log and action all inspection outcomes appropriately in Onsite Companion
• Assist with reporting on maintenance KPIs
• Work cohesively with the maintenance supervisor and trades to ensure smooth delivery of works

What are we looking for?

• Proven experience in scheduling or administration within the construction industry
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication skills with a customer-first mindset
• Proactive and solutions-focused approach
• Highly organised with the ability to manage competing priorities and adapt to changing demands

What it's like to work at GemLife:

• Being a crucial part of a team that values your feedback, contributions, and supports your growth and development
• Work across two dynamic locations: Moreton Bay and the Gold Coast
• Permanent full-time role with flexible start/finish times
• Join a company experiencing strong growth with genuine career opportunities
• Flare Retail discounts, Fitness Passport subsidised, and corporate uniform allowance
• Working at a certified Great Place to Work® 

If you're ready to combine your passion for organising, scheduling and delivering great service - apply now with your cover letter and CV to tell us why you're the best for the role!

We only accept applications from Australian Citizens, Residents or candidates with full Australian work rights, we are unable to offer sponsorship.