- Financial Service - Fraud / Financial Crime
- Hands on role - make it your own
- CBD based - close to transport routes
Your Organisation
Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.
Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.
If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference – It’s your bank, because you own it.
Your Opportunity
As the successful candidate, you will have demonstrated experience in:
- Detecting fraudulent transactions via daily monitoring and actioning matters with necessary urgency
- Investigation and reporting procedures in compliance with internal and external requirements
- Customer support in potential and actual fraud situations, including complaint management
- Review of actions and environment to drive recommendations that continuously enhance fraud controls
- Complying with relevant regulatory obligations and utilising technologies for accurate record keeping
Your Profile
Our ideal candidate is detail-oriented and customer focussed with a sound understanding of relevant legislation. Strong problem solving and analytical skills, along with a high attention to detail will be key attributes to your success. Exceptional communication skills enhance your efforts to protect and support our customers in navigating potential and actual fraudulent activities on a daily basis, whilst effectively handling challenging scenarios. You thrive in a busy, results-focussed environment, demonstrating motivation to work effectively in a team environment and independently where needed. Flexible to work a rotating roster with a span of hours of 8am – 6pm.
Your Benefits
We value our employees by providing a range of benefits which you can read about on our website.
We’ve built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work collaboratively to get it right. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees. We provide opportunities for our team to access hybrid working arrangements that offer flexibility whilst meeting business needs.
Only shortlisted candidates who meet the above criteria will be contacted.