Senior Member Service Officer

Your organisation

Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future. 

Our Bank is member focussed and values-driven. We make responsible, ethical decisions that benefit our members and the communities in which we operate. We reinvest our profits to provide better products and services for our members. 

The Opportunity

We are currently seeking a part-time Senior Member Service Officer, to work 26.5 hours per week between Monday- Friday at our Moranbah branch. The required work pattern will be discussed and agreed with the successful candidate.

 You'll be joining a single person branch who are focussed on providing our members with a consistently professional and friendly service experience. The key aspects of your new role include:

• Delivering efficient and professional service through the Service and Contact Centre channels
• Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards and personal loans.
• Creating opportunities to provide a total solution for our members’ financial needs
• Efficiently processing members' cash and non-cash transactions
• Associated administrative tasks including maintaining accurate and timely member records in various systems.

Your Profile

You are a collaborative service professional who is:

• a consistent advocate of our brand
• results oriented with the capacity to identify and convert new business opportunities
• well-organised and able to work independently
• proactive and able to work well independently when required
• able to communicate confidently with a Bank’s members (face-to-face and over the phone)
• Tier II Accredited (desirable)

We’ve built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

To express your interest in this position, please click on the appropriate link below.

You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who