Business AnalystHybrid

About Us

We’re known for being the country’s most popular rewards program, helping Australian’s get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023 and 2024 Most Satisfied Customer award for Rewards Programs.

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire. 

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

In this role you will be responsible for gathering and translating requirements, analysing data, and supporting the delivery of digital and member engagement solutions that deliver value to our members while providing the most efficient solutions to our partners.

Working closely with stakeholders, product managers, and development teams, the business analysts ensure solutions are aligned with strategic goals, member and partner needs, and operational efficiencies, while contributing to the continuous improvement our Flybuys offers engine.

What You'll Do:

• Gather and document business requirements, make recommendations to improve operational processes
• Translate business requirements into functional and technical specifications
• Deliver high quality user stores, business, functional, non-functional requirements
• Defining acceptance criteria and completing acceptance criteria testing / verification.
• Collaborate with engineers, product managers, QA, Analytics and broader stakeholders to ensure alignment
• Complete operational administration and QA when required
• Maintain operational processes and templates
• Identify process improvements and recommend solutions to enhance member engagement
• Analyse data, performance, and processes to inform product and process enhancements that support broader business OKRs
• Assist Product Manager (PM) in translating business requirements into clear, concise, testable and accurate user stories & process flows
• Assist PM in communicating any risks, assumptions, issues or dependencies identified through the analysis process
• Assist PM in contributing to Showcases
• Support end to end testing, PVT and UAT
• Take assigned tasks and projects from concept through to implementation in line with business objectives and timelines

Your Experience

• Agile and product lifecycle knowledge
• Requirement gathering and documentation
• Write user stories and acceptance criteria
• Data analysis and reporting skills
• Experience working with cross functional teams
• Demonstrated experience delivering BA and test artifacts aligned to BABOK and Agile methodologies with 5+ years Business Analysis experience
• Ability to work with dispersed and diverse agile technology teams to deliver continuous value for our customers
• Strong communicator and interpersonal skills, including negotiation and influencing skills.
• Strong analytical skills, proven ability to translate data into actionable insights.
• Strong working knowledge of relevant delivery applications i.e. Office suite, Jira / Confluence.
• Comfortable using SQL to analyse data assets and data management systems to make assessments on what data is present and how it is connected together
• Desirable: experience in the Data Product / Data Management / Data Governance space
• Strong level of flexibility with a strong ability to lead others successfully through cultural, process, system and transformational change.
• Industry certification in Agile and Business Analysis (e.g. SCRUM, SAFe, CBAP).
• Tertiary qualification in Business and/or Information Technology

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise 

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.