Principal Product ManagerHybrid

About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs 🥇🏆 

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire. 

Your Role

There is no typical working week at Flybuys. But here are some of the things you will be working on, day-to-day;

• Define and communicate a compelling strategic direction for Member Engagement, translating member, partner, commercial and operational needs into a clear product vision, roadmap and measurable outcomes aligned with Flybuys’ strategic priorities. 
• Make accountable prioritisation and trade-off decisions, directing investment and delivery capacity towards the highest-value opportunities based on member impact, commercial benefit, strategic alignment, risk, effort and technical feasibility. 
• Build a deep understanding of member behaviour, needs and pain points through continuous discovery, customer research, behavioural data, experimentation, market insight and partner feedback.
• Monitor performance following delivery and continually test, learn and optimise to improve member engagement, satisfaction, commercial performance and operational efficiency.
• Develop and maintain an integrated roadmap that balances immediate delivery priorities with longer-term strategic value, while identifying opportunities for innovation, simplification, optimisation and scalable growth. 
• Establish trusted relationships across Product, Technology, Design, Data, Marketing, Commercial, Partner Success, Operations, Risk and external partners.
• Partner closely with engineering and architecture teams to understand platform capabilities, integration requirements, scalability, security, technical constraints and architectural trade-offs that affect product strategy and delivery. 
• Work with Go to Market, Marketing, Partner Success and operational teams to ensure new products and experiences have clear positioning, audience strategies, readiness plans and success measures, with performance actively monitored following launch. 
• Develop value hypotheses, financial assessments, business cases and investment recommendations that clearly articulate expected benefits, costs, risks and strategic value. 
• Lead, coach and develop Product Managers and UX Designers, creating clarity of accountability and strengthening strategic thinking, product judgement, discovery, delivery and commercial capability across the squad. 

Your Experience

• Significant experience owning product strategy, prioritisation and measurable outcomes for complex digital, platform, data-enabled or customer-facing products. 
• Proven track record translating customer, commercial and operational insights into product strategies, investment decisions and measurable business outcomes. 
• Proven experience owning senior external partner relationships end to end, liaising daily with partner product, technology, marketing and commercial teams to align roadmaps, resolve issues and land joint outcomes.  
• Demonstrated ability to negotiate and influence at senior levels with external partners, balancing partner commercial interests against program and member outcomes to reach win-win agreements. 
• Experience driving go-to-market and launch readiness across partner channels, including partner communications, operational readiness and post-launch optimisation. 
• Experience leading, coaching and developing product managers and analysts, allocating portfolio ownership and lifting product practice across a squad. 
• Experience leading complex cross-functional initiatives involving Product, Engineering, Design, Data, Security, Marketing, Commercial, and other operational stakeholders. 
• Experience operating within complex environments requiring significant stakeholder influence, competing priorities and difficult trade-off decisions across customer, commercial and technical domains. 
• Proven experience developing business cases, value hypotheses and investment recommendations that inform strategic and executive decision making. 
• Experience working closely with engineering teams, demonstrating an understanding of technology platforms, architectural considerations, delivery constraints and technical trade-offs that influence product outcomes 
• Demonstrated ability to communicate complex and technical concepts to non-technical audiences, building understanding, alignment and support across a broad range of stakeholders. 
• Experience within loyalty, retail, customer engagement, marketplace, platform or partner ecosystem environments is desirable. 
• Understanding of product discovery, experimentation, behavioural analytics and AI-enabled product practices. 

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise 

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.