Senior Manager Analytics & Data ProductsHybrid

About Us

We’re known for being the country’s most popular rewards program, helping Australian’s get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023 and 2024 Most Satisfied Customer award for Rewards Programs.

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire. 

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

There is no typical working week at Flybuys. But here are some of the things you will be working on, day-to-day;

• Collaborate closely with the Head of Data & Insights to shape and execute the analytics and data product roadmap, enabling Flybuys’ insights led loyalty strategy 
• Lead the design and delivery of innovative, scalable analytics products that provide actionable insights to optimise the Flybuys program  
• Own the product lifecycle of data and analytics solutions, ensuring they remain accurate, timely, and aligned with business priorities. 
• Collaborate across the enterprise to ensure data solutions are integrated, accessible, and aligned with Flybuys’ broader data strategy. 
• Build and maintain strong relationships with stakeholders across Flybuys’ partner network to understand their strategic goals and data needs. 
• Deliver advanced customer analytics and insights that drive commercial outcomes such as increased member engagement, shopper frequency, basket expansion and sales uplift. 
• Act as a trusted advisor to partners, proactively identifying opportunities for growth and innovation through data. 
• Lead the evolution of Flybuys’ campaign analytics capability, driving innovation in measurement, experimentation, and insight generation. 
• Translate campaign objectives into robust measurement frameworks and KPIs that align with business and partner goals. 
• Deliver strategic insights and recommendations that optimise campaign performance and member and business outcomes. 
• Implement and maintain best practices in analytics delivery, including frameworks for insight generation, campaign evaluation, and reporting. 
• Stay ahead of industry trends and emerging technologies to ensure Flybuys remains a leader in analytics innovation. 
• Lead, coach, and inspire a cross-functional team, fostering a culture of curiosity, collaboration, and continuous learning. 
• Build capability across the Data & Insights chapter, with a focus on customer and campaign analytics, data visualisation, data storytelling, and commercial insight delivery. 
• Act as a visible champion for data across the business, influencing senior stakeholders and shaping strategic conversations. 
• Drive team performance through clear goals, regular feedback, and a focus on outcomes. 

Your Experience

• Extensive hands-on experience in analytics, data products, or insights roles, with a strong focus on customer and campaign analytics. 
• Exceptional data storytelling skills – Able to translate complex data into clear, compelling narratives that resonate with diverse audiences, drive strategic decisions, and inspire action across technical and non-technical stakeholders. 
• Proven experience leading cross-functional data initiatives and delivering commercial impact through analytics & data solutions. 
• Strong technical skills in SQL, data visualisation (e.g., Power BI, Tableau), analytics frameworks and predictive modelling. 
• Experience managing a broad and diverse set of stakeholders, setting expectations and working collaboratively at multiple levels of the organisation to get things done  
• Strategic Thinker – Sees the big picture and connects analytics to business strategy and customer value. 
• Influential Leader – Builds trust, inspires teams, and influences senior stakeholders with clarity and confidence. 
• Collaborative Partner – Works seamlessly across teams and with external partners to deliver shared outcomes. 
• Commercially Curious – Always looking for ways to drive value through data and insights. 
• Customer-Centric – Keeps the member and partner experience at the heart of all analytics work. 
• Innovative & Agile – Embraces change, challenges the status quo, and drives continuous improvement. 

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise 

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.