Contact Center Officer

Why work with Evoenergy: 

• Salary starting at $79,755 + 29% Loading + 16% Superannuation
• Free gym membership + onsite physio 
• Fixed term, Rotating roster | 24/7 operational environment

Evoenergy is on the lookout for a passionate, customer-driven professional to join our Contact Centre team in this rare and exciting opportunity. This pivotal role plays a key part in supporting the day-to-day operations of Evoenergy’s Contact Centre and delivering outstanding service to our customers.

As part of this role, you’ll be the trusted first point of contact, providing clear, accurate and friendly advice across a wide range of enquiries—including service connections, network standards, customer-initiated works, service markings, new services, and general enquiries. You’ll work closely with both internal teams and external stakeholders, using your strong communication and coordination skills to ensure every request is handled efficiently, accurately, and in line with operational standards.

If you thrive in a fast-paced, customer-focused environment and enjoy making a real difference, this role offers a rewarding opportunity to do just that.

Key responsibilities: 

• Deliver outstanding customer service by providing accurate, friendly advice on service connections, network standards, new services, and general enquiries
• Play a key role in the smooth operation of Evoenergy’s Contact Centre, supporting customers and internal teams
• Manage customer-initiated works and service markings with accuracy, efficiency, and attention to detail
• Collaborate and communicate effectively with internal and external stakeholders to ensure all requests meet operational standards
• Other duties within the employee's skill, competence and training.

Please see the attached position descriptions to view the full list of responsibilities for these roles.

Our ideal candidate: 

• Demonstrated experience in a customer contact centre or similar environment, with a strong background in managing customer interactions across various channels.
• Proven commitment to delivering exceptional customer service, with a focus on responsiveness, empathy, and professionalism.
• Excellent verbal and interpersonal communication skills, with the ability to engage confidently and clearly with a diverse range of customers and stakeholders.
• Strong ability to build and maintain effective working relationships with both internal teams and external service providers.
• A foundational understanding of electricity network infrastructure and field operations is desirable, though not essential, as comprehensive training will be provided.
• You take active steps to ensure the safety of your colleagues and our community, championing a safe, inclusive, and respectful environment.

About Evoenergy 

We own, maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe, reliable and cost-effective electricity to over 200,000 residential and business electricity customers, and over 140,000 gas customers. 

At Evoenergy, we’re focused on safety, reliability, innovation and sustainability. We boast a positive safety culture that encourages and inspires, because the work we do matters to thousands of Canberrans. 

We’re an Equal Opportunity Employer and embrace a diverse, inclusive, and respective culture, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds – and encourage applications regardless of gender, age, ethnicity, sexual orientation, disability. 

Apply now 

Apply through our Recruitment Portal by submitting your resume and a cover letter that clearly outlines the key skills, knowledge and experience you can bring to the role. You should also address the ‘Ideal Candidate’ criteria above. 

To learn more about the role or for guidance with the application process, contact Lucy Bate at recruitment@evoenergy.com.au. 

Applications close: 20th May 2026

We anticipate a large number of applicants for this role and may close this advertisement earlier than the planned close date