Solution Specialist (Program)

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

About the Role

What you'll do:

• To be fully conversant and proficient in the entire ESRI software technology offering, from desktop, Server to mobile capabilities.
• To support daily operation of customer for ESRI product onsite/remote. This includes providing high-quality onsite support, troubleshooting, advisory, and explaining ESRI capabilities to our end users and solve their technical issue quickly and effectively.
• To be able to assist users in both object and relational spatial databases, including Oracle, MS SQL and UML, ESRI Geodatabase, and ArcGIS Server object database.
• Provide training and mentoring for functional teams to ensure that process guidelines are understood and followed.
• To support and undertake any other tasks as requested or assigned by the reporting officer.

About You

We believe that to be successful in this role you will need:

• More than 5 years working experience; preferably minimum of 4 years’ experience in GIS.
• Degree in GIS/Computer Science/Information Technology/Software Engineering or a related discipline.
• Experience in IT and Networking field is an advantage.
• Esri Certified professional is an advantage.
• Willing to travel (HQ in Selangor).

Why Esri Malaysia

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Empowered Flexibility: We offer flexible work arrangements to promote work-life balance. New employees are required to attend their local office full-time for the first three months to ensure a comprehensive onboarding experience before agreeing to a hybrid model.
• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at fjaffar@esrimalaysia.com.my (Fadhillah). We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.