Senior Renewal Sales Specialist (2 roles available)

We deliver the best GIS solutions in the world, with the brightest minds on the map. 

What are the issues that matter most to you? Climate change, national security, disaster response? 

At Esri Indonesia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future. 

We turn problems into opportunities, and that takes two things: 

• The most powerful GIS technology and solutions. 
• Driven, talented, and passionately curious people. 

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career. 

About the Role 

We're building a brand-new Renewals function within Esri Indonesia, and we're looking for two talented professionals to help establish and shape this important team: a Renewal Lead and a Renewal Sales Specialist. These are newly created roles that will play a key part in managing and growing recurring revenue across our customer base as renewal responsibilities transition from the sales team into a dedicated renewals function. The Renewal Lead will perform the same core responsibilities as the Renewal Sales, while also providing leadership, guidance, and support as the team grows 

This is a sales-focused renewals role. Unlike many renewals positions that focus solely on software subscriptions, this team will renew both software licences and services. working with customers to retain, reshape and grow the value of their agreements over time. This includes commercial discussions, scope reviews, proposal development and identifying opportunities to expand customer investments where additional value can be delivered. 

In these roles, you will: 

• Own and drive the software renewal business, ensuring timely and successful renewals of subscriptions, maintenance, and annual recurring revenue contracts. 
• Manage renewals across both software licences and professional services, including discussions about changing business needs, service scope, commercial value and future requirements. 
• Maintain and grow renewal value by identifying opportunities to expand scope, introduce additional services and position new solutions where appropriate 
• Develop and execute renewal strategies that maximise retention and recurring revenue. 
• Forecast renewal pipelines accurately and track performance against targets 
• Prepare renewal proposals and lead commercial discussions within approved guidelines. 
• Proactively engage customers ahead of renewal cycles to understand usage, satisfaction, and risk indicators. 
• Coordinate with Customer Success Manager or Sales to identify expansion, upsell, or cross-sell opportunities during renewal cycles. 
• Work closely with Sales, Customer Success, Solution Engineering, Finance, Legal, and partners to deliver a seamless customer experience. 
• Lead renewal of pricing, commercial discussions, and contract negotiations within approved guidelines. 
• Identify at-risk renewals and implement strategies to reduce churn and improve retention. 
• Contribute to the development of processes, playbooks, and best practices as this new function evolves. 

About You 

You are a customer-focused sales professional who enjoys building long-term relationships and helping organisations continue to achieve value from their technology investments. You understand that successful renewals are about more than processing transactions. You proactively engage customers, understand their priorities, and help them navigate commercial and procurement processes to achieve positive outcomes.  

You will bring: 

• 5+ years of experience in software renewals, subscription sales, customer success, account management, or inside sales. 
• Experience working with recurring revenue models such as SaaS, PaaS, software licensing, subscriptions, or maintenance agreements. 
• Experience selling professional services, consulting services, managed services, or enterprise technology solutions through a consultative, value-based sales approach. 
• Experience maintaining and growing existing customer accounts through renewals, service expansion, upselling, and cross-selling opportunities. 
• Strong customer engagement and relationship management skills. 
• Experience preparing proposals and communicating the value of solutions to customers. 
• Commercial confidence in pricing discussions, contract renewals, and negotiations. 
• Strong organisational skills and the ability to manage multiple renewal cycles simultaneously. 
• Excellent communication skills in both Bahasa Indonesia and English. 
• A diploma or degree in Computer Science, Information Technology, Software Engineering, Business, or a related discipline. 
• Attitude and behaviour align with Esri Indonesia’s core values.  

Discover how our values shape our impact, your journey begins with one click here: Our people 

No recruitment agencies please. 

We are managing this recruitment process internally and will not accept unsolicited CVs or candidate introductions from agencies.