Solution Engineering ManagerHybrid

We deliver the best GIS solutions in the world, with the brightest minds on the map. 

What are the issues that matter most to you? Climate change, national security, disaster response? 

At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future. 

We turn problems into opportunities, and that takes two things: 

• The most powerful GIS technology and solutions. 
• Driven, talented, and passionately curious people. 

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career. 

About the Role  

Our Solution Engineering team sits at the forefront of geospatial innovation at Esri Australia. They build strong relationships with customers, partners, and internal teams to design modern, location-enabled solutions that solve complex problems and demonstrate the value of GIS technology.  

As our Solution Engineering Manager, you don’t need a GIS background. Your primary role is to lead and enable a high‑performing team of Consultants and Senior Consultants. Your focus will be on enabling people, strengthening operational clarity, and ensuring our solution engineering function runs smoothly and strategically. You’ll shape team culture, uplift capability, and help connect our technology to real customer value. 

Here are the major responsibilities: 

• Lead and enable a team of high performing Solution Engineering consultants by setting team goals, supervising day-to-day workload, and fostering a culture of innovation. 
• Manage workload planning and resource allocation across peaks and troughs, larger opportunities, and competing demands from sales, marketing, customer success, and delivery functions. 
• Understand and implement solution engineering best practices, driving operational improvements to enable the team to scale sustainably and support strong cross‑functional collaboration. 
• Engage with customers at a strategic level to understand high-level outcomes, shaping investment of Solution Engineers in customer engagements. 
• Reporting on metrics and performance outcomes to demonstrate success or status of team goals. 
• Information management, including ensuring accurate Salesforce usage to support data -driven decision making and reporting. 

About You 

You’re a people‑first leader who thrives on developing others, creating clarity, and enabling high performance. You bring strong operational instincts, excellent communication skills, and the ability to translate strategy into action. You consistently model customer‑first thinking, ensuring that decisions, priorities, and team behaviours are anchored in delivering meaningful value and exceptional experiences for our customers.  

What we’re looking for:   

• Demonstrated success leading and growing professional teams with strong coaching, performance management and feedback capabilities, and a people-first leadership approach focused on enabling others to do their best work. 
• Experience in customer‑facing or customer‑first roles, which may include backgrounds in solution engineering, sales operations, or delivery operations. You bring a strong understanding of customer needs and a focus on driving meaningful outcomes. 
• Excellent communication and interpersonal skills, including clear upward communication, constructive challenge, and the ability to engage confidently with stakeholders at all levels, both internally and with customers when required. 
• Proven capability in capacity planning, workload balancing and prioritisation across multiple stakeholders; comfortable with scenario planning and transparent trade-offs. 
• Demonstrated ability to diagnose customer and business problems through a customer‑centric lens, and to enable teams to articulate solution value clearly in complex, matrixed environments. 
• Process-minded, pragmatic approach to embedding effective ways of working.
• Strong ownership mindset with the ability to sustain execution across competing priorities. 
• Comfortable operating within a defined organisational strategy and direction. 
• Familiarity with solution engineering or presales environments, including working with technical teams and sales methodologies, is desirable, but technical specialisation is not required. 
• You must hold current permanent and full-time working rights in Australia. 
• Attitude and behaviour align with Esri Australia's core values.  

Discover how our values shape our impact, your journey begins with one click here: Our people.

No recruitment agencies please.

We are managing this recruitment process internally and will not accept unsolicited CVs or candidate introductions from agencies.