Customer Business Support Officer

There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy. 

More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers in Sydney’s Greater West.

To work with us in this role, you don’t need to have any energy experience. We need talented people who are ready for challenge and growth and value a sense of care and belonging. Why? Because our vision is to lead the way with smarter energy solutions. Play your part in helping us to put the customer first and transition to a cleaner, more sustainable energy future for us all.

 On offer

Join a supportive, high-energy team that thrives on care, collaboration, and performance—both for each other and for our customers. This is your chance to play a key role in a rapidly evolving energy sector, contributing to an essential service and helping drive the clean energy transition. You’ll be recognised and rewarded for your contributions, with access to ongoing training, personal development, and clear career progression pathways.

About the role

Are you ready to take on a pivotal role that bridges the gap between customer satisfaction and efficient business operations? Join our team as a Customer Business Support Officer and play a vital role in delivering exceptional customer service and ensuring seamless business processes.

This is an exciting opportunity to become part of our Customer Network Solutions team, based at our office in Parramatta Square.

 As a Customer Business Support Officer, your main objective will be to drive value for our customers, stakeholders, and the business by providing comprehensive business support. You will contribute to the efficient functioning of the business and the best possible end-to-end customer experience.

 Key accountabilities

• Deliver excellent customer service across multiple communication channels, managing complex or difficult enquiries professionally while promoting a positive, customer-focused image of the organisation.
• Provide timely, well-informed advice on business processes and systems including SAP, Microsoft 365 and CRM platforms, and deliver Level 1 support for system issues affecting customers.
• Coordinate administrative activities across the end-to-end customer connection process, ensuring a seamless customer journey while protecting organisational interests.
• Identify opportunities for process improvement and contribute recommendations to streamline and enhance processes across the Customer Connection Teams.
• Support business operations by progressing issues proactively, undertaking follow-up actions, collaborating with internal teams and external partners, and contributing to the adoption and development of new technologies aligned with Customer Network Solutions’ technology strategy. 

About you

We are looking for someone who demonstrates a positive attitude with supportive and professional behaviours that align with Endeavour’s culture, with the ability to engage confidently with our team, customers and stakeholders.

If you're ready to make a significant impact on customer satisfaction and business efficiency, apply now to become a part of our dynamic team. This role offers an exciting opportunity to contribute to the growth and success of our organisation while developing your skills and expertise.

 To be considered for this opportunity, you will need to meet the following requirements:

 Minimum qualifications: 

• Tertiary qualification in business administration, technology, or human resources, or relevant professional experience

For further information, please contact recruitment@endeavourenergy.com.au

Applications close - 30 March 2026.

When we power together, we can achieve so much more.

At Endeavour Energy, having a diverse and inclusive workplace makes us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included and respected.

Endeavour Energy is a critical infrastructure organisation and performs various background checks to evaluate the suitability of an applicant before making an employment offer to ensure the security and protection of its assets.