Digital Channels & Analytics – Summer Intern

At Enbridge, ‘energy’ means more than lighting up businesses, heating up our customers’ homes, or fueling cars, buses and trucks. It’s our way of life!

As a co-op/summer student working for Canada’s largest natural gas storage, transmission and distribution company, we commit to providing you with an exciting, rewarding and engaging experience.

We know that when your initiative and talents align with our vision and values, we create good energy. You will work as part of an innovative and collaborative team to develop the practical skills needed to build your future career.

In the role of Digital Channels & Analytics – Summer Intern, you will provide support to the team responsible for the customer-facing digital channels and analytics function within Customer Care Operations at Enbridge Gas. It’s an excellent learning experience where you’ll support testing and documentation efforts related to the digital channels.

Placement Details:

This is a 4-month paid summer internship starting in May 2024, located in Chatham, ON.

What you will do:

• Perform documentation of process flows related to digital channels (IVR, Chatbot, My Account, other)
• Formally document test scripts for digital channel deployments
• Perform and assist digital channel product owners with execution of test scripts and document results
• Provide backup to members of digital channels and analytics team to cover absences, such as email monitoring, issuing tickets in Service Now, assistance with Green Button 3rd party applications and other duties as assigned
• Support digital channel improvement and project and enhancement work as required

Who you are:

• You are currently enrolled in a full-time post-secondary program studying Business, Finance, Economics, Engineering or Communications and will be returning to full-time school immediately following the work term.
• Effective and professional communication both verbal and written with the ability to communicate with all levels within the organization.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment as well as independently.
• Effective time management and organizational skills with a keen attention to detail.
• Solid computer skills and experience using MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to actively and consistently represent Enbridge’s core values (Safety, Integrity, Respect, Inclusion).
• Past experience with process documentation and the use of Microsoft Vision would be an asset.

Working Conditions:

• Office-based role, located in Chatham, ON.
• Relocation assistance is not provided.

Please note that this is a role providing contract labour to Enbridge through Raise, who manages Enbridge’s Student Contractor Program. If you are selected for this position, you will be employed by Raise and will not be an employee of Enbridge.

Please include in your application: Resume and Current School Transcripts.

Our student candidate experience gives you the opportunity to apply for this role as a complete person. We strive to build a team that reflects the diversity of the community we work in and encourage applications from all groups, including, but not limited to, women, racialized and marginalized/global majority, Indigenous peoples, people identifying as 2S/LGBTQIA+, and people with disabilities. Do let us know if you would like any accommodations regarding your application process via email at hello@raiserecruiting.com or via phone at 1-800-567-9675. We look forward to hearing from you.