Customer Care and Billing - Summer Intern

At Enbridge, ‘energy’ means more than lighting up businesses, heating up our customers’ homes, or fueling cars, buses and trucks. It’s our way of life! 

As a Summer Student Contractor working with Canada’s largest natural gas storage, transmission and distribution company, we commit to providing you with an exciting, rewarding and engaging experience. 

We know that when your initiative and talents align with our vision and values, we create good energy. You will work as part of an innovative and collaborative team to develop the practical skills needed to build your future career. 

In the role of Customer Care and Billing – Summer Intern, you will learn and experience the life cycle of a mass-market customer from meter reading to payment posting. It’s an excellent learning experience where you will be part of a team that bills and collects on 3.9 million customers each month. 

Placement Details:

• This is a 4-month paid summer internship starting in May 2024, located in Chatham, ON.

What you will do:

• Complete posting and balancing activities for payments received.
• Processing returned payment transactions against customer accounts.
• Balancing the payments received into our systems by all payment methods against monies received in our bank accounts.
• Investigating and correcting payments that were misapplied.
• Approving customer refund requests.
• Maintain communications with financial institutions.
• Complete case handling tasks to find resolution of customer accounts.

Who you are: 

• You are currently enrolled in a full-time post-secondary program studying Business or Finance and will be returning to full-time school immediately following the work term.  
• Effective and professional communication both verbal and written with the ability to communicate with all levels within the organization.
• Strong problem-solving and analytical skills.
• Effective time management and organizational skills with keen attention to detail.
• Solid computer skills and experience using MS Office Suite (Excel, Word, PowerPoint, Outlook). Strong Excel skills and experience are required.
• Ability to actively and consistently represent Enbridge’s core values (Safety, Integrity, Respect, Inclusion).

Working Conditions: 

• Office-based role, located in Chatham, ON
• Relocation assistance is not provided. 

Please note that this is a role providing contract labour to Enbridge through Raise, who manages Enbridge’s Student Contractor Program. If you are selected for this position, you will be employed by Raise and will not be an employee of Enbridge. 

Please include in your application: Resume and Current School Transcripts.

Our student candidate experience gives you the opportunity to apply for this role as a complete person. We strive to build a team that reflects the diversity of the community we work in and encourage applications from all groups, including, but not limited to, women, racialized and marginalized/global majority, Indigenous peoples, people identifying as 2S/LGBTQIA+, and people with disabilities. Do let us know if you would like any accommodations regarding your application process via email at hello@raiserecruiting.com or via phone at 1-800-567-9675. We look forward to hearing from you.