Summer Student - Process and CommunicationHybrid

At Enbridge, ‘energy’ means more than lighting up businesses, heating up our customers’ homes, or fueling cars, buses, and trucks. It’s our way of life!

As a summer student working for Raise at Enbridge, a first-choice energy delivery company, we commit to providing you with an exciting, rewarding, and engaging experience.

We know that when your initiative and talents align with our vision and values, we create good energy. You will work as part of an innovative and collaborative team to develop the practical skills needed to build your future career.

In the role of Summer Student - Process and Communication, you will support the Customer Care team by preparing process documentation, developing communications to enhance Contact Centre delivery, and assisting with process updates and requests. It’s an excellent job for people who are passionate about customer service and eager to gain practical experience in a collaborative setting.

Placement Details:

This is an 4 month summer student placement located in St. Catharines, ON.

What you will do:

• Support preparation of process documentation and related Customer Care material as required.
• Develop and support communications to improve Contact Centre delivery.
• Assist with the intake of process updates, clarifications, and related requests. Liaise with support teams as required.
• Post alerts on Customer Care SharePoint site.

Who you are:

• You are currently enrolled in a full-time post-secondary program and will be returning to full-time school immediately following the work term (Business or Communications preferred).
• Effective and professional communication both verbal and written with the ability to communicate with all levels within the organization.
• Strong problem-solving and analytical skills.
• Effective time management and organizational skills with keen attention to detail.
• Solid computer skills and experience using MS Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Ability to actively and consistently represent Enbridge’s core values (Safety, Integrity, Respect, Inclusion, High Performance).

Working Conditions:

• Office-based role, located in St. Catharines, ON.
• Relocation assistance is not provided.

Please note that this is a role providing contract labor to Enbridge through Raise, who manages Enbridge’s Student Contractor Program. If you are selected for this position, you will be employed by Raise and will not be an employee of Enbridge.

Please include in your application: Resume and Current School Transcripts.

Our student candidate experience gives you the opportunity to apply for this role as a complete person. We strive to build a team that reflects the diversity of the community we work in and encourage applications from all groups, including, but not limited to, women, racialized and marginalized/global majority, Indigenous peoples, people identifying as 2S/LGBTQIA+, and people with disabilities. Do let us know if you would like any accommodations regarding your application process via email at hello@raiserecruiting.com or via phone at 1-800-567-9675. We look forward to hearing from you.