Billing and Collections Analyst (Chatham, ON)Hybrid

• 12-month Contract 
• 50 Keil Drive North Box 2001, Chatham, Ontario, CAN N7M 5M1

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees. 

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.  

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.  

Enbridge is hiring a Billing and Collections Analyst right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.  

Job Overview

The Billing and Collections Analyst is responsible for supporting the client’s large-volume billing operations by preparing accurate invoice packages, maintaining billing system integrity, and resolving billing-related issues. This role works closely with internal teams, external customers, and IT to ensure efficient billing processes, continuous improvement, and high levels of customer satisfaction.

Key Responsibilities

• Analyze data and prepare invoice packages for large-volume commercial, industrial, storage, and transportation customers
• Accurately enter and validate billing inputs within required timelines
• Follow, document, and identify opportunities to improve processes and procedures
• Investigate, analyze, and resolve billing issues in collaboration with internal and external stakeholders
• Partner with IT to identify, report, and support resolution of system defects and enhancements
• Act as the primary point of contact for internal and external customers, maintaining strong working relationships
• Develop reports, perform data queries, and provide analysis as required
• Identify, plan, and execute initiatives to improve departmental processes and systems
• Support additional tasks within the Large Volume Contracting & Policy group as needed

Qualifications

• Degree in Business, Finance, or a related field, or equivalent work experience
• Strong analytical skills with a high level of attention to detail
• Ability to quickly learn new systems and concepts
• Proven problem-solving skills with the ability to troubleshoot complex issues
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to work effectively in a team environment and meet tight deadlines
• Understanding of contract administration, customer billing, and/or financial systems is an asset
• Customer-facing experience in a service or support role is an asset
• Experience in the natural gas and/or utilities industry is an asset
• Familiarity with database concepts and query tools is an asset

Working Conditions

• Overtime may be required during monthly and annual billing cycles
• Time off must be planned around critical billing cycle periods

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.   

Applying with Raise  

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing. 

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or ECTC@raiserecruiting.com

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