Customer Service Representative - Gastonia, NC - Talent Pool

Position Overview:

We are seeking experienced Customer Service Representatives with a strong background in high-volume call center environments, specifically within gas utilities. This role will primarily support billing and collections inquiries, along with other potentially safety-sensitive customer concerns.

Key Requirements:

Experience handling calls in a busy utility (gas preferred) call center environment

Strong customer-centric mindset and service expertise

Experience supporting billing and collections inquiries

Ability to manage safety-sensitive customer concerns professionally

Proficient typing skills with the ability to navigate multiple systems/screens efficiently

Spanish bilingual skills preferred

Comfortable working in a high-tenured environment with potential for long-term assignment

While not directly handling gas safety issues, agents must still be:

Safety‑minded

Able to identify and escalate safety concerns appropriately

Customer service experience (minimum 1 year)

Typing proficiency (fast and accurate)

Important due to multitasking and navigating multiple systems/screens

System navigation skills, general digital proficiency

Additional Details:

Majority of calls will be billing-related

In-person interviews scheduled for next Tuesday and Wednesday

Potential for extended duration based on performance and business needs