Hotel Services Manager-Housekeeping managerOn-Site

Hotel Service Manager-Housekeeping Manager

Ready to lead from the front in a role where excellence meets opportunity? We're on the hunt for a dynamic leader who thrives on operational challenges and has the vision to build something extraordinary from the ground up!

We are seeking a leader who brings extensive operational expertise, strong people management capability, and the ability to uphold the highest standards of cleanliness, presentation, and guest experience. Experience managing a large outsourced housekeeping will be highly regarded.

No two days are the same in this dynamic role.

What Makes You Stand Out?

We want to hear about your journey! Please address your experience in the following areas:

• Budget management & productivity optimization
• Quality assurance & attention to detail
• Staff training, coaching & development
• Upholding brand standards
• Performance management
• Contract management (with support from the Operations Manager)
• Positive and professional communication style
• Relationship management & people leadership

Working with Empire Hospitality is a career. We support your success through mentoring, ongoing education, and a strong operational support network.

KEY RESPONSIBILITIES

• Implement policies, procedures, and training for a brand‑new housekeeping team
• Conduct daily room and public area inspections, including VIP rooms
• Work a rotating roster as required
• Ensure rooms are checked and released according to hotel standards
• Coordinate daily staffing requirements to ensure effective coverage and operational efficiency
• Create and manage rosters, liaising with hotel management regarding special requirements
• Ensure timely return of rooms to meet hotel occupancy demands
• Manage staff requests and maintain accurate records
• Prepare staff timesheets, distribute payslips, and assist with pay queries
• Conduct interviews and support the recruitment process
• Maintain housekeeping and staff files in good order
• Prepare daily productivity reports
• Oversee lost property procedures, ensuring correct logging, storage, and redistribution
• Conduct regular checks on all housekeeping keys
• Work closely with hotel management to determine policies and set departmental standards
• Assist with stocktakes and special projects
• Ensure compliance with Workplace Health & Safety requirements
• Maintain quality procedures and uphold brand standards
• Build and maintain strong working relationships with clients and stakeholders
• Minimise commercial risks to the company through compliance and operational diligence
• Support ongoing staff training and development
• Promote a positive company image and uphold Empire Hospitality values
• Provide technical and professional expertise to assigned projects

SKILLS & COMPETENCIES REQUIRED

• Leadership & Team Management — ability to motivate, coach, and lead large, diverse teams
• Operational Excellence — strong understanding of 5‑star housekeeping standards and hotel operations
• Contract Management — experience managing outsourced labour and service-level agreements
• Financial Acumen — ability to manage budgets, analyse productivity, and drive cost‑effective outcomes
• Quality Assurance — meticulous attention to detail and commitment to brand standards
• Communication Skills — clear, professional, and positive communication with staff, clients, and stakeholders
• Problem Solving & Decision Making — ability to resolve issues quickly and effectively
• Time Management & Organisation — ability to manage competing priorities in a fast‑paced environment
• WHS Knowledge — understanding of workplace safety obligations and risk mitigation
• Technology Proficiency — confident using housekeeping systems, rostering tools, and reporting platforms

Ready to Apply?

Applicants must submit:

• A detailed cover letter outlining relevant experience and why you are a strong candidate
• A comprehensive resume
• Two professional referees

Experience in a similar role is essential. Salary is negotiable based on experience. Only suitable candidates will be contacted.

NB: Applicants must have full working rights in Australia. Candidates with unrestricted work rights are strongly encouraged to apply.

For confidential enquiries, please contact jobs@empirehospitality.com.au