STATE OPERATIONS MANAGER – HOUSEKEEPINGOn-Site

STATE OPERATIONS MANAGER – HOUSEKEEPING

A senior leadership opportunity is available for an experienced State Operations Manager – Housekeeping to oversee multi‑site operations across Perth. This role requires a strategic, hands‑on leader who can drive service excellence, strengthen client relationships, and support the growth of our WA portfolio.

Key Responsibilities

• Oversee and manage housekeeping operations across multiple Perth sites, ensuring consistent service delivery
• Build, maintain, and enhance strong client relationships
• Ensure all contractual KPIs, service levels, and quality standards are met or exceeded
• Lead, mentor, and support site supervisors and operational teams, including hands‑on management when required
• Manage rostering, staffing levels, recruitment, and performance management
• Identify and implement opportunities for operational improvement, efficiency, and growth
• Support business development initiatives and contribute to marketing and expansion strategies

About You

• Proven experience in operations management within housekeeping or a similar service‑based industry
• Strong leadership capability with demonstrated success managing diverse teams
• Excellent communication, stakeholder engagement, and client management skills
• Minimum 5 years’ Australian experience as an Executive Housekeeper in a 5‑star hotel environment
• Ability to manage multiple sites, competing priorities, and fast‑paced operational demands
• Results‑driven mindset with a commitment to service quality, efficiency, and continuous improvement

Requirements

• Valid driver’s licence
• Ability to travel interstate as required