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PR Account Director (Consumer)

LocationSydney, NSW 2000
Work TypeFull time
Positions1 Position
Published At:2 months ago
Job no: AN8EN


Our purpose

We believe cultural impact can move a business, a service or an industry forward. It can influence government policies. It can shift outdated notions, stereotypes, and behaviours. It can even move the position of a marginalised group in society forward. We believe there’s always a way to turn it up.

At Eleven, we’re motivated by helping brands identify and live their place in culture, through the products and services offered and the communications they serve. We lean on culture heavily for inspiration and look for ways to intersect brands with new and emerging cultural narratives.

We nurture and value a restless curiosity, and we never, ever stand still.  

Your impact

As a Business Director, your role is to lead the client marketing communications of our clients.

In addition to meeting annual personal performance objectives, a Business Director is expected to meet most of the following qualifications. 

Client Service:

  • Possesses deep understanding of client business, objectives, competitors, industry sectors and issues.
  • Key contact for senior clients and first escalation point to deliver high-level counsel and high standard of client satisfaction.
  • Positions Eleven as a strategic partner and perceived as a trusted advisor. 
  • Measures client satisfaction, flags feedback and takes action. Has ability to handle difficult situations with client and recognises needs to escalate to senior stakeholders.
  • Generates new proactive ideas and opportunities by maintaining an in-depth interest / knowledge of current affairs and looks for ways to increase client satisfaction.
  • Anticipates potential problems, devises solutions and communications to client.
  • Develops advanced communication, presentation and influencing skills. Able to articulate rationale, express ideas and recommendations in client and team meetings. 
  • Demonstrates creativity by leading creative process, including brainstorms and developing strong client presentations.
  • Champions and contributes to award-winning client work
  • Demonstrates responsibility and accountability for financial aspects of accounts.
  • Ensures client accounts remain profitable.


  • Effectively plans and meets deadlines; successfully juggling multiple work priorities and managing own and the team’s time, including completion of timesheets each week.
  • Consistently works to Eleven standards, paying attention to detail, understanding expectations and reviewing junior work.
  • Demonstrates innovation and creativity when reviewing briefs and all work to see how it can be improved / Turned up to Eleven.
  • Thinks creatively and globally.
  • Welcomes accountability and sets the tone for how their accounts are managed.
  • Supports company culture wholeheartedly, actively seeks new, smarter and more creative ways of doing things.
  • Possesses profile within wider agency and is an ambassador for Eleven at internal and external events.

If you are interested in applying for this position or finding out more information please contact Faye Dixon directly at faye.dixon@tbwa.com


  • Published on 04 Jun 2024, 11:56 PM