OMNI Channel & Customer Service Representative - Parental Leave Cover (part-time)Hybrid

ECCO has an exciting opportunity in our customer service team for an experienced OMNI Channel & Customer Service Representative - parental leave cover for approx. 8 months with flexible hours.

CREATE THE FOOTPRINTS OF TOMORROW 

At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.  

About the role:

We have an exciting opportunity within our customer service team for an experienced OMNI Channel & Customer Service Representative. The successful candidate will have experience with omnichannel/eCommerce orders, functionality and reporting as well as creating exceptional customer experiences for our consumers across our retail and digital channels.

Tasks & Responsibilities:

Duties will include but are not limited to:

• Twice daily releasing of omnichannel/eCommerce orders/clearing order holds
• Processing daily returns
• Providing omni reporting for business stakeholders
• Effectively handling a variety of email/phone enquiries
• Live Chat support for consumers
• Offering support to our ECCO bricks and mortar store network, liaising with our 3PL providers (TOLL and Australia Post)
• Monitoring the flow of omni fulfilment in our store network including correcting addresses on orders/omni shipping labels, providing customer follow-ups on deliveries/order status enquiries and lost/misdirected items, plus some occasional, ad hoc tasks

Skills & Experience:

To be successful in this role you will need the following:

• Excel reporting skills/pivot table knowledge
• SAP/D365 experience desirable along with a knowledge of ECCO product however training will be provided for the successful candidate
• Excellent verbal communication skills
• A positive and engaging communication style
• A polite, professional work style with a can-do attitude
• Demonstrated ability to multi-task
• Ability to work independently and in a team environment
• Highly organized with strong attention to detail

Perks & Benefits:

• Pride in working for a globally successful, diverse & environmentally conscious employer
• Flexibility and work/life balance with Hybrid and WFH options, timetable flexible for the right candidate
• Be part of a dynamic and motivated team
• Convenient location, close to the Metro station and free parking
• Generous staff discounts on ECCO product
• Training and career progression opportunities

Our customer service team is dedicated to providing exceptional customer experiences for our ECCO consumers. If you are too, and you are keen to hear more, APPLY TODAY!

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