We are looking for a Technical Support Software Engineer to assist our rapidly growing customer base. As part of our customer support team, you will be the primary point of contact for Couchbase's customers for all technical issues.
NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the "big data" ecosystem. This includes working with Golang, learning about the principles and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.
You’ll fit right in with us if you have a passion for unravelling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can’t wait to hear from you!
Responsibilities:
- Work with our customers during implementation and production of their Couchbase Server-based applications
- Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis
- Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations
- Become a product expert for customers and stay up-to-date on new features in Couchbase
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices
Requirements:
- Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)
- Experience managing and troubleshooting Linux and Windows systems.
- BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field·Strong Unix/Linux administration skills
- Strong programming experience in one of the following languages: Java/C/Python·Familiarity with NoSQL databases
- Experience in troubleshooting distributed high-performance systems
- Excellent analytical skills, passion for pinning down technical issues, and solving problems
- Enjoy a fast-paced startup environment